Customer Care

[Tennessee Vol]

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@HappyDaze wrote:

I've stated this already in another thread I created but same here. I have not gotten any of the beauty TSV emails or preview emails and several have come out recently and I've gotten nothing. It is frustrating. It actually has been happening on and off for a few years now and each time I"m told it has been fixed, it works for a little bit and then goes back to being sporadic. Frustrating. I only really care about beauty stuff on QVC so it would be nice to actually get the beauty emails!

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Ditto... I'm still not receiving TSV or preview emails...

[cingisbelieving]

I am having the same issue.  After three emails I finally got a reply.   They told me to check my preferences, but didn't say what I should be looking for!  I did check them and everything is checked!  I

So, problem still not resolved.  I just don't understand why there isn't anyone at the Q who can actually fix  the problem or provide a plausible explanation.  So I am still where I started and am missing out on some pre-sales.  

What mountains must be moved to fix this? 

[ANewHue]

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@elruth wrote:

For some unknown reason, I have not been receiving TSV emails and no longer receive any info re: upcoming shows that I had checked in my preferences. I have chatted 2 x with different reps and supposedly they reset my preferences. One told me it would take 2 weeks to take effect! I have no idea why this happened as I have been on QVC email for many many years. This just happened within the past month or so. Anyone else have this problem and was it resolved?

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Same here.  I contacted CS today because I did not get the Wen TS email that went out at midnight.  I receive every email, everyday from the Q and I was told to check my SpAM folder.  Why?  It's not there.  I buy 4-5 of these TSV on auto delivery 2x every year for a long long time.

im not happy that now I'm in a position where the scents I order could possibly sellout if the system goes down as it usually does when Chaz has a TS.

[Tennessee Vol]

I'm still not receiving the TSV emails so today I removed all of my previous email/mobile settings, updated my record and then added my preferences again... I'll post tomorrow if this worked. It's obvious that this is a computer glitch and either their database is corrupt or the program that sends the emails isn't working properly.

[BalletBabe]

I was wondering why I wasn't getting any either.  Glad I am not alone!

[Tennessee Vol]

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@Tennessee Vol wrote:

I'm still not receiving the TSV emails so today I removed all of my previous email/mobile settings, updated my record and then added my preferences again... I'll post tomorrow if this worked. It's obvious that this is a computer glitch and either their database is corrupt or the program that sends the emails isn't working properly.

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Well, my experiment didn't work... I'm still not receiving TSV emails! I just don't know what is happening and why it isn't being corrected...

[BalletBabe]

You know after reading this, I went into my settings and noticed nothing was checked.  I don't know how they got unchecked , but anyone not getting them might want to check your settings.   Good Luck!

[dooBdoo]

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@Tennessee Vol wrote:

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@Tennessee Vol wrote:

I'm still not receiving the TSV emails so today I removed all of my previous email/mobile settings, updated my record and then added my preferences again... I'll post tomorrow if this worked. It's obvious that this is a computer glitch and either their database is corrupt or the program that sends the emails isn't working properly.

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Well, my experiment didn't work... I'm still not receiving TSV emails! I just don't know what is happening and why it isn't being corrected...

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          @Tennessee Vol (and everyone interested),  I unchecked everything in the email notificaitions in my account.   Opted out of everything, and then waited for 2 days and added them back in.    I'm receiving a lot of email notifications now...  but of course I have no way of knowing if all emails are being sent to me.    It did seem to cause a lot of them to "kick in," though.

[VaBelle35]

Thanks for pointing this out.  I didn't realize they had stopped for me either.

I will email Q Social.

[Beth-QVC]

@VaBelle35

Not to worry I will send your details to our IT Team as well...we think it is a glitch of some sort!

Beth QVC