Customer Care

[Suebdoo]

Any help would be appreciated!  I am no longer getting the drop-down menu of names when I post and want to use the @ to notify someone.  Have I accidentally hit something to disable it?  I am on a Kindle and the pages jump terribly so wouldn't doubt that I clicked on something LOL. Thanks! 

@bebe777 let everyone know on the WEN forum that you opened up the Customer Care forum!  Great idea because you're all helpful w you have seen a complaint posted.

[Kachina624]

@Suebdoo  Sometimes the drop down box appears very low on the screen and you have to page down a bit before you can see it.

[Suebdoo]

@Kachina624  Thanks....just tried it now and scrolled all the way down...nada

[Anonymous]

Hi @Suebdoo are you ok now, I see @Kachina624 was a big help. 

[dooBdoo]

        @Suebdoo, this was mentioned in a thread in Community Chat, too.  It appears some (not all?) of those using Android tablets are not seeing the pop-up menu of nickname choices when they type in the "@" sign.  I don't have an Android device, so I can't test it -- I'm wondering if it's happening on all Androids or just some of them.

         eta:  The thread in Community Chat is "I LOVE THE HEARTS BUT..." (link goes to:  http://community.qvc.com/t5/Community-Chat/I-LOVE-THE-HEARTS-BUT/td-p/2568352).   The posts are at the end of the thread.

        @VanSleepy reported the problem on an Android tablet, and then @MadameQueen posted this:  "Can I add to the confusion, lol?  I have an android phone and the @name feature only pops up when I am quoting and replying. Otherwise I have to type the name."

        We probably need to know exactly which type of device, whether all the software is up-to-date, that sort of thing, to try and troubleshoot the problem.

hth!

(tagging @Anonymous, @Brittany-QVC, @Keyai, and @Eva-QVC)

[dooBdoo]

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@Anonymous wrote:

Hi @Suebdoo are you ok now, I see @Kachina624 was a big help. 

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       Hi, @Anonymous!  Having this new sub-forum for product and purchase questions, etc., is wonderful idea!  I'm wondering, though, do you want us to start asking technical questions about using the Community forums here?  Or does it matter where we post them?  Initially, we were told the "Suggestion Box" is the sub-forum for those.  Thanks, in advance!

[Anonymous]

Hi @dooBdoo Thank you so much for asking. This forum is so new not sure how to answer your question. I would imagine if you are having difficulty or need help you would post your questions in the Customer Care forum, if I'm wrong I will let you know. Thank you so much and we appreciate your help. 

[dooBdoo]

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Alice-QVC wrote:

Hi @dooBdoo Thank you so much for asking. This forum is so new not sure how to answer your question. I would imagine if you are having difficulty or need help you would post your questions in the Customer Care forum. Thank you so much and we appreciate your help. 

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       Hi, @Anonymous, and thanks!  We're all in this together, so I'm sure we'll sort it out with no problem.

[Anonymous]

@dooBdoo If I'm wrong I will let you know and thank you again for all that you do.

[dooBdoo]

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Alice-QVC wrote:

@dooBdoo If I'm wrong I will let you know and thank you again for all that you do.

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        Thanks, that's kind of you to say, @Anonymous.  Honestly, we all help each other, and I know I'm greatly appreciative of all the support you and your team have provided.  Kudos to you!