Macy's Customer Service Isn't Customer Service For Sure!

Sooner · ‎03-10-2010

I talked to two supposed CS reps for Macy's about a small problem today and yesterday. Both days it was obvious neither lady could not understand what I was saying, and both days I could not understand either lady I was talking to. I had no clue what the outcome of the conversation was (actually both talked over me the entire time so I'm not sure "conversation" is accurate).

They did not listen, did not care what I was trying to tell them and their only response was to e-mail a return label when that wasn't the problem at all.

I think in light of this, no more Macy's for me.

Just a cautionary note--don't count on it being helpful like it used to be to call about a problem! WOW what a 180 that retailer did!

ValuSkr · ‎03-15-2014

I'm not surprised. They've stripped so much out of their stores it's obvious they're just waiting to die. I wonder who will be the next sponsor of the Thanksgiving Day Parade.

Sooner · ‎03-10-2010

@ValuSkr wrote:
I'm not surprised. They've stripped so much out of their stores it's obvious they're just waiting to die. I wonder who will be the next sponsor of the Thanksgiving Day Parade.

@ValuSkr Yes! Amazon?

Mistreatedbycs · ‎03-10-2010

That's true about Macy's. I have no idea what country they have handling their customer service, but it's bad. Try the Chat session, that's worse. Ask for a supervisor and that's even more worse if there's such a phrase.

Neiman Marcus is the same way

Belk's chat sessions are bad too, I think they are handling more than one at a time, so you wait and wait and wait and half of the time they don't even know what you are asking.

Office Depot takes you to the Philippines for customer service.

Mistreatedbycs · ‎03-10-2010

Oh don't get me started with Amazon, they told me my credit card isn't good, what? its my Discover. Then they told me to shut down my computer and use another one if I had one and try a different card.

I was on hold for over a half hour, she needed to speak to her supervisor. I told her I think I'll have to give my order to someone else which I did.

I didn't have a credit card on file with them, they told me I'm not verified, I put my credit card in when I was trying to place my order and wasn't about to keep my card on file with them. Just not worth the hassles.

aroc3435 · ‎09-30-2010

@Sooner I have mostly been ordering online since the onset of the pandemic and haven't encountered any problems.

Here are my suggestions: Locate the phone number for a brick and mortar Macy's in an area close to you and try phoning. You can obtain a phone number by choosing a store from the main website.

Here are three non-locale specific numbers I found when lookiing for corporate headquarters phone numbers--two in NYC, one in Ohio

212-494-33000 or 212-695-4400 or 513-579-7000

Here are two different e-mail addresses I found for them, one from an e-mail advising me of upcoming sales--shop@emails.macys.com

or try CustomerService_www@macy's.com which was the e-mail address from which they sent me an e-mail confirming a recent order had shipped.

Hope one of these ideas will get you through in a better way.

aroc3435

Washington, DC

Pearlee · ‎06-11-2011

@Sooner wrote:
I talked to two supposed CS reps for Macy's about a small problem today and yesterday. Both days it was obvious neither lady could not understand what I was saying, and both days I could not understand either lady I was talking to. I had no clue what the outcome of the conversation was (actually both talked over me the entire time so I'm not sure "conversation" is accurate).

They did not listen, did not care what I was trying to tell them and their only response was to e-mail a return label when that wasn't the problem at all.

I think in light of this, no more Macy's for me.

Just a cautionary note--don't count on it being helpful like it used to be to call about a problem! WOW what a 180 that retailer did!

@Sooner. FYI Your second sentence with the double negative "neither lady could not understand" ends up meaning both could understand. 😁

Sooner · ‎03-10-2010

@aroc3435 wrote:
@Sooner I have mostly been ordering online since the onset of the pandemic and haven't encountered any problems.

Here are my suggestions: Locate the phone number for a brick and mortar Macy's in an area close to you and try phoning. You can obtain a phone number by choosing a store from the main website.

Here are three non-locale specific numbers I found when lookiing for corporate headquarters phone numbers--two in NYC, one in Ohio
212-494-33000 or 212-695-4400 or 513-579-7000

Here are two different e-mail addresses I found for them, one from an e-mail advising me of upcoming sales--shop@emails.macys.com
or try CustomerService_www@macy's.com which was the e-mail address from which they sent me an e-mail confirming a recent order had shipped.

Hope one of these ideas will get you through in a better way.

aroc3435
Washington, DC

@aroc3435 Thanks so much! I will file this away. I wrote a very specific and cross e-mail to the head of customer service, so I feel better.

And out of 15 individual pieces of glassware, only 2 goblets, 1 claret and a bowl were broken, so being sets I'll just order individuals from Villeroy and Boch. It wasn't much, which I have had a glass or two broken before and they either send me a new one (twice the whole 4 piece set), or refund me for one glass.

But they did listen and were able to understand the issues and discuss it with me. I offered to send pictures, and they have never said oh yes do that before. These women had no vague idea what I was even talking about and made no attenmpt to understand--which is sad and disappointing.

Now they want me to pack EVERYTHING back--12 glasses and four small bowls? Really? And some broken and you want it all BACK? So it hurts Macy's more than me in the long run.

But THANK YOU and I am keeping that on file for when I need it!!!!! And I am sure many others here are too! You are a peach!

Sooner · ‎03-10-2010

@Pearlee wrote:
@Sooner wrote:
I talked to two supposed CS reps for Macy's about a small problem today and yesterday. Both days it was obvious neither lady could not understand what I was saying, and both days I could not understand either lady I was talking to. I had no clue what the outcome of the conversation was (actually both talked over me the entire time so I'm not sure "conversation" is accurate).

They did not listen, did not care what I was trying to tell them and their only response was to e-mail a return label when that wasn't the problem at all.

I think in light of this, no more Macy's for me.

Just a cautionary note--don't count on it being helpful like it used to be to call about a problem! WOW what a 180 that retailer did!
@Sooner. FYI Your second sentence with the double negative "neither lady could not understand" ends up meaning both could understand. 😁

@Pearlee That's what you got out of all that rant? Good grief!

Pearlee · ‎06-11-2011

@Sooner wrote:
@Pearlee wrote:
@Sooner wrote:
I talked to two supposed CS reps for Macy's about a small problem today and yesterday. Both days it was obvious neither lady could not understand what I was saying, and both days I could not understand either lady I was talking to. I had no clue what the outcome of the conversation was (actually both talked over me the entire time so I'm not sure "conversation" is accurate).

They did not listen, did not care what I was trying to tell them and their only response was to e-mail a return label when that wasn't the problem at all.

I think in light of this, no more Macy's for me.

Just a cautionary note--don't count on it being helpful like it used to be to call about a problem! WOW what a 180 that retailer did!
@Sooner. FYI Your second sentence with the double negative "neither lady could not understand" ends up meaning both could understand. 😁
@Pearlee That's what you got out of all that rant? Good grief!