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11-06-2019 06:23 AM
Anyone else having difficulty with items not shipping? I ordered a Cuddle Duds cardigan 10 days ago and still not shipped. Customer Service says all they can tell me is that they're aware of it and they are having shipping problems. I would think considering shipping is a necessity in their business, they would be more on top of it than this especially during the holiday season. Anyone have any other information?
11-06-2019 07:12 AM - edited 11-12-2019 08:43 AM
@patticakes I had placed a particular order on October 6th. As of October 26th it was still in "process". But it wasn't until the 26th that I was finally able to cancel the order. As result of this experience I will definitely NOT be ordering any Christmas Gifts from QVC. In fact, I have no intention of ordering anything from QVC again any time soon. I can probably purchase the same or similar items elsewhere at better prices with no shipping charges.
11-06-2019 07:54 AM
I called customer service yesterday because it's taking weeks to get delivery. I was told they are redoing and relocating the warehouses but apparently it's not going well. Since HSN and QVC have merged it seems to be a mess. I can only imagine what will happen withe the holidays coming. What really upsets me is my favorite designers are leaving now Barbara Bixby is gone.
11-06-2019 08:14 AM - edited 11-06-2019 08:16 AM
Yes! How long are they going to keep "apologizing" for the delays and actually fix it. Ordered a SG on Saturday, still in process, ETD, November 8th. We'll see.
If they would get rid of their old stock--an IM tee shirt dress has been in LTS several times during the past week--maybe it would speed up shipping.
In the meantime, I ordered 3 items from Macy's all from different locations at the same time I ordered from the Q. Received everything already and shipping was free.
11-06-2019 08:44 AM
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