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New Contributor
Posts: 2
Registered: ‎06-20-2010

NOT a Happy Customer!!

What was the reason for not allowing internet purchases of Temptations item K-14981? I find this very disheartening since I was thus unable to purchase the item. I make all my purchases via the internet as it is more convient and quicker. The decision to not allow the internet purchase has not only cost you a sale but also a potential Temptations customer and possible a customer of all your kitchen products. 

 

Very Insulted Customer

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Super Contributor
Posts: 266
Registered: ‎10-27-2010

Re: NOT a Happy Customer!!

What is this item?  I can't get the item # to come up.

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Honored Contributor
Posts: 11,153
Registered: ‎05-22-2012

Re: NOT a Happy Customer!!


@Guz wrote:

What was the reason for not allowing internet purchases of Temptations item K-14981? I find this very disheartening since I was thus unable to purchase the item. I make all my purchases via the internet as it is more convient and quicker. The decision to not allow the internet purchase has not only cost you a sale but also a potential Temptations customer and possible a customer of all your kitchen products. 

 

Very Insulted Customer


 

I think you make a great point. I've only come across three items that gave me this message, and I didn't order any of them. That's three lost sales from me.

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Honored Contributor
Posts: 11,153
Registered: ‎05-22-2012

Re: NOT a Happy Customer!!


@toril wrote:

What is this item?  I can't get the item # to come up.


 

She gave the item number in her post. Take the hypen out and you will get the message that the item cannot be purchased online, only over the phone. And even worse, you can't even SEE the item online. It's one of the most ridiculous things I've ever seen a business do online and this sin't the first time I've seen QVC do this.

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Respected Contributor
Posts: 4,627
Registered: ‎03-10-2010

Re: NOT a Happy Customer!!

I can't find that item number. It can't be ordered by phone either.  I'm guessing the item number is incorrect, or it's something Q no longer has in stock.

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Trusted Contributor
Posts: 1,745
Registered: ‎03-10-2010

Re: NOT a Happy Customer!!

I don't see the item number you listed.  I do see a similar item number, and this can be ordered on-line.  Is this what you are looking for?

 


K41981
Temp-tations Essential 16-piece Oven-to-Table Set

 

http://www.qvc.com/Temp-tations-Essential-16-pc.-Oven--to-Table-Set.product.K41981.html?sc=K41981-24...

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Respected Contributor
Posts: 4,627
Registered: ‎03-10-2010

Re: NOT a Happy Customer!!


@ChynnaBlue wrote:

@toril wrote:

What is this item?  I can't get the item # to come up.


 

She gave the item number in her post. Take the hypen out and you will get the message that the item cannot be purchased online, only over the phone. And even worse, you can't even SEE the item online. It's one of the most ridiculous things I've ever seen a business do online and this sin't the first time I've seen QVC do this.


 

No, it can't be ordered by phone...I tried.  I can't find a listing for that product number. I think the number is incorrect.

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Super Contributor
Posts: 265
Registered: ‎08-17-2010

Re: NOT a Happy Customer!!


@oceantown wrote:

I don't see the item number you listed.  I do see a similar item number, and this can be ordered on-line.  Is this what you are looking for?

 


K41981
Temp-tations Essential 16-piece Oven-to-Table Set

 

http://www.qvc.com/Temp-tations-Essential-16-pc.-Oven--to-Table-Set.product.K41981.html?sc=K41981-24...


 

 

Hi @Guz,

 

I think @oceantown is sharing the correct item number that you were seeking to purchase. I looked at the items that were on air early today and saw the item K41981 was on air this morning.

 

Hope the response from the Community was helpful.

 

 

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Honored Contributor
Posts: 11,153
Registered: ‎05-22-2012

Re: NOT a Happy Customer!!


@Keyai-QVC wrote:

@oceantown wrote:

I don't see the item number you listed.  I do see a similar item number, and this can be ordered on-line.  Is this what you are looking for?

 


K41981
Temp-tations Essential 16-piece Oven-to-Table Set

 

http://www.qvc.com/Temp-tations-Essential-16-pc.-Oven--to-Table-Set.product.K41981.html?sc=K41981-24...


 

 

Hi @Guz,

 

I think @oceantown is sharing the correct item number that you were seeking to purchase. I looked at the items that were on air early today and saw the item K41981 was on air this morning.

 

Hope the response from the Community was helpful.

 

 


 

@Keyai, if that's the case, please forward this to the web team responsible for the fact that the item number she gave comes up with a message saying that the item can only be ordered by phone INSTEAD of giving her a message that the item number she entered was invalid or no longer available. A bad error message means she couldn't respolve the issue, whereas if she'd gotten a "wrong item number" message, she could have tried again.

 

I've run into this same message and now I don't know if it was my error or not and you are still missing out on sales because of an unhelpful error message that does not redirect a user to recheck the number and try again.

 

Here's the message I got when I entered her item number, K14981:

 

Error.JPG

Bad error messages are a huge pet peeve of mine.

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Respected Contributor
Posts: 4,833
Registered: ‎03-09-2010

Re: NOT a Happy Customer!!

I'm not remotely interested in ordering this item.

 

However I find it very strange that the item can't be ordered via the internet.  If QVC wants to sell this set, why restrict it from anyone who wants to purchase?  There are times when you want to use the internet - so why on earth would someone refuse to let you buy it in your own way. Don't they get paid regardless??????? 

 

I think it would be helpful if QVC would explain this decision.