How disappointing that is. I have been ordering from JTV for over 20 years. Sometimes I get garbage, meaning, cracked, cloudy stones, prongs bent and too thin gold on rings— not enough to hold stones in.
On the other hand, I have received some amazing, gorgeous pieces that are exceptional, and at incredible low prices.
JTV also is years ahead re exotic stones, ie Ethiopian opal, chrome dioxide, Masai (color change) garnet,
spessertite garnet, etc.
I only buy gold, I try for 14 k, those pieces are usually not made by JTV but attained through closing, jewelry chains, or bankruptcies.