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04-16-2021 04:33 PM
04-16-2021 04:41 PM
It is my understanding that it is FREE postage/exchange when making an exchange due to size, color, etc., of the same item.
04-16-2021 04:54 PM
Totally free to exchange!
You just pay for the original shipping once.
04-16-2021 04:57 PM
@Marebear54 - The shipping is free. They send you out the replacement and don't charge you for the return prepaid label fee.
If for any reason they no longer have the color/size/etc. that you want in stock, they will do a refund, but will not charge you for the prepaid label fee.
If you get charged that (in either case), it's a mistake, so just contact the Social Team (the moderators on these forums) and they'll sort it out for you. They're very helpful.
04-19-2021 02:36 AM
@Venezia wrote:@Marebear54 - The shipping is free. They send you out the replacement and don't charge you for the return prepaid label fee.
If for any reason they no longer have the color/size/etc. that you want in stock, they will do a refund, but will not charge you for the prepaid label fee.
If you get charged that (in either case), it's a mistake, so just contact the Social Team (the moderators on these forums) and they'll sort it out for you. They're very helpful.
I have tried to exchange several items , checked to see if the stock was there for the exchange (and it was), but they have canceled the returned item and refunded my money. When I went back to purchase the right size/color, they were no longer available. Now I just purchase the new size/color and then return the original purchase and pay all the shipping and handling. At least then, I get the item I want.
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