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Contributor
Posts: 66
Registered: ‎01-15-2012
I would like to exchange a top for a different color, seeing as there are different guidelines on returns, etc., would I have to pay for shipping both ways or is it literally free for exchanges? Thanks.
Honored Contributor
Posts: 11,935
Registered: ‎02-02-2015

It is my understanding that it is FREE postage/exchange when making an exchange due to size, color, etc., of the same item.

Super Contributor
Posts: 271
Registered: ‎07-22-2019

 

Totally free to exchange!

 

You just pay for the original shipping once.

Honored Contributor
Posts: 8,151
Registered: ‎03-09-2010

@Marebear54 - The shipping is free.  They send you out the replacement and don't charge you for the return prepaid label fee.

 

If for any reason they no longer have the color/size/etc. that you want in stock, they will do a refund, but will not charge you for the prepaid label fee.

 

If you get charged that (in either case), it's a mistake, so just contact the Social Team (the moderators on these forums) and they'll sort it out for you.  They're very helpful.

Trusted Contributor
Posts: 1,232
Registered: ‎01-05-2017

@Venezia wrote:

@Marebear54 - The shipping is free.  They send you out the replacement and don't charge you for the return prepaid label fee.

 

If for any reason they no longer have the color/size/etc. that you want in stock, they will do a refund, but will not charge you for the prepaid label fee.

 

If you get charged that (in either case), it's a mistake, so just contact the Social Team (the moderators on these forums) and they'll sort it out for you.  They're very helpful.


I have tried to exchange several items , checked to see if the stock was there for the exchange (and it was), but they have canceled the returned item and refunded my money. When I went back to purchase the right size/color, they were no longer available. Now I just purchase the new size/color and then return the original purchase and pay all the shipping and handling. At least then, I get the item I want.Smiley Happy