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Valued Contributor
Posts: 929
Registered: ‎06-27-2010

delayed returns & exchanges 2019

It seems like this has been happening for a long time. I just thought you might want to know why you're receiving so many returns. Your size charts are no longer dependable! I would have done an exchange I'm waiting to process, but of course you are now out of my size. So I paid to return it myself. Although I guess if your size or color is not available you are not supposed to be charged the return shipping. The quality of many items has also declined.

Honored Contributor
Posts: 45,859
Registered: ‎03-10-2010

Re: delayed returns & exchanges 2019

When you say size charts, are you referring to the actual garment measurements?

New Mexico☀️Land Of Enchantment
Valued Contributor
Posts: 929
Registered: ‎06-27-2010

Re: delayed returns & exchanges 2019

Yes, the chart for the garment I am looking at. Not the size guide.