Customer Care

[imaboomer]

I am hoping that someone from the care team could PM me about a crazy account problem. I have contacted CS and everyone is very nice. I was given to a supervisor who was also at a loss of how to help. Is there another level of problem solver? 

[Kachina624]

@imaboomer    You can message the Social Team at Qvcsocialteam@qvc.com including all pertinent info.  They don't initiate contacts.  If a supervisor can't help, perhaps you need to pray to the almighty though.

[imaboomer]

I would love to share the details with this group but for now we are trying to get a 30 year old Q account reopened. We are locked out of holidays returns, cannot track credits. I have orders that have been cancelled and show up at my house. It is a mess. 

[geezerette]

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@imaboomer wrote:

I would love to share the details with this group but for now we are trying to get a 30 year old Q account reopened. We are locked out of holidays returns, cannot track credits. I have orders that have been cancelled and show up at my house. It is a mess. 

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@imaboomer 

You have to send a regular email to the social team at the email address @Kachina624 suggested.  You won't be sharing any details with anyone but them.

[Love my grandkids]

@imaboomer I will repeat what Kachina told you:

Send an email with your name and ALL info to:

QVCSocialTeam@qvc.com

They do NOT PM customers.

[granddi]

@Love my grandkids @geezerette @Kachina624 Thank you for your words of support. I had never contacted the Social Team. They responded promptly. I was already in the system to resolve my problem. It involved a probable breach of my account. 

I had to use @imaboomer to log in but I'm still @granddi 

Thanks to my Forum friends, the Social Team and Q Customer Service.