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Super Contributor
Posts: 338
Registered: ‎05-17-2012
Well, I never thought it would happen to me but today I had 2 QVC packages stolen from my front porch! I’m not sure what I have to do to replace them. Does anyone know? Do I just re-purchase the items? Does QVC replace them for me? Or is UPS responsible? If anyone from customer care can advise me I would appreciate it. One of the items was the Amazon FIre TV TSV, which I had preordered and the other was two of the Catherine Zeta Jones faux fur throws. Thanks for any help!
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Honored Contributor
Posts: 10,100
Registered: ‎03-15-2014

I'm sorry about this.  How do you know it was stolen?

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Respected Contributor
Posts: 4,481
Registered: ‎03-21-2010

I think the first thing you have to do is contact QVC & let them know what happened .... they will tell what you need to do next..... good luck😊

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QVC Customer Care
Posts: 1,266
Registered: ‎10-12-2015

@sunchild wrote:
Well, I never thought it would happen to me but today I had 2 QVC packages stolen from my front porch! I’m not sure what I have to do to replace them. Does anyone know? Do I just re-purchase the items? Does QVC replace them for me? Or is UPS responsible? If anyone from customer care can advise me I would appreciate it. One of the items was the Amazon FIre TV TSV, which I had preordered and the other was two of the Catherine Zeta Jones faux fur throws. Thanks for any help!

Hi @sunchild

 

I am sorry to hear your packages were stolen! Please email your order info to QVCSocialTeam@qvc.com and we would be happy to assist you. 

 

Barb

Customer Care

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Esteemed Contributor
Posts: 6,086
Registered: ‎03-11-2010

Make contact with QVC.  A number of years back there was a major theft at our post office.  Packages were ripped open and resealed.  Items were taken out.  They were selective, mostly small packages, nothing bulky or big.  In any case I got "packages with nothing in it."  This was reported, the culprits were caught and taken out in handcuffs.  QVC sent me a replacement.  

 

You might need what I have.... an ARLO.  It sees and records everything that goes on at my front door.  I got it to basically entertain me.  We live rural and so far no takers for my packages.  

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Super Contributor
Posts: 338
Registered: ‎05-17-2012
@barb, customer care, thank you! I will do that.
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Super Contributor
Posts: 338
Registered: ‎05-17-2012
@ValuSkr, I received a confirmation of delivery email from UPS that they were delivered and when I called UPS because the items were not on my front porch which is where the email said they were left, the UPS customer service person confirmed they were delivered.
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Valued Contributor
Posts: 927
Registered: ‎05-30-2012

Install a Ring Doorbell then you know what goes on at your front door if you are home or away.

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Trusted Contributor
Posts: 1,646
Registered: ‎03-09-2010
When this happens it usually means the item was delivered to the wrong home. It happens all the time here.
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Occasional Contributor
Posts: 5
Registered: ‎07-07-2018

Sadly this has happened to me twice over the many years I've been with QVC.  Customer service was STELLAR handling the refund.  So easy and quick!  This is the first time I've replied on a forum:  as much as I don't like QVC shipping costs, I love QVC and their customer service!  Always outstanding!!!!!