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07-06-2018 09:18 PM
07-06-2018 09:21 PM
I'm sorry about this. How do you know it was stolen?
07-06-2018 09:23 PM
I think the first thing you have to do is contact QVC & let them know what happened .... they will tell what you need to do next..... good luck😊
07-06-2018 09:27 PM
@sunchild wrote:
Well, I never thought it would happen to me but today I had 2 QVC packages stolen from my front porch! I’m not sure what I have to do to replace them. Does anyone know? Do I just re-purchase the items? Does QVC replace them for me? Or is UPS responsible? If anyone from customer care can advise me I would appreciate it. One of the items was the Amazon FIre TV TSV, which I had preordered and the other was two of the Catherine Zeta Jones faux fur throws. Thanks for any help!
Hi @sunchild
I am sorry to hear your packages were stolen! Please email your order info to QVCSocialTeam@qvc.com and we would be happy to assist you.
Barb
Customer Care
07-06-2018 10:59 PM
Make contact with QVC. A number of years back there was a major theft at our post office. Packages were ripped open and resealed. Items were taken out. They were selective, mostly small packages, nothing bulky or big. In any case I got "packages with nothing in it." This was reported, the culprits were caught and taken out in handcuffs. QVC sent me a replacement.
You might need what I have.... an ARLO. It sees and records everything that goes on at my front door. I got it to basically entertain me. We live rural and so far no takers for my packages.
07-06-2018 11:31 PM
07-07-2018 10:25 AM
Install a Ring Doorbell then you know what goes on at your front door if you are home or away.
07-07-2018 10:30 AM
07-07-2018 11:04 AM
Sadly this has happened to me twice over the many years I've been with QVC. Customer service was STELLAR handling the refund. So easy and quick! This is the first time I've replied on a forum: as much as I don't like QVC shipping costs, I love QVC and their customer service! Always outstanding!!!!!
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