Customer Care

[luluh79]

I placed an order early Friday morning and during the payment process I chose what was listed as UPS red (for a significant shipping fee!). Even though the date given was essentially overnight based on business days, the item is now not scheduled  to arrive until a day after what was listed when I paid. I get the estimated delivery date and all that, but if I am paying nearly $30 for shipping, I would expect it to arrive on the day listed when I chose the method (which said nothing about estimated, just the day it would arrive). I love paying extra for something and then it suddenly changing after payment is recieved - certainly not business practices I'm OK with!

[violann]

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@luluh79 wrote:

I placed an order early Friday morning and during the payment process I chose what was listed as UPS red (for a significant shipping fee!). Even though the date given was essentially overnight based on business days, the item is now not scheduled  to arrive until a day after what was listed when I paid. I get the estimated delivery date and all that, but if I am paying nearly $30 for shipping, I would expect it to arrive on the day listed when I chose the method (which said nothing about estimated, just the day it would arrive). I love paying extra for something and then it suddenly changing after payment is recieved - certainly not business practices I'm OK with!

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Hopefully, since you say you "love paying extra for something" you will be very happy with your purchase!

Welcome, and have a great day!

[Anonymous]

@luluh79 Thanks for posting with us today and welcome to the forums! We've sent you an email regarding your shipping issue. Cindy

[KingstonsMom]

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@violann wrote:

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@luluh79 wrote:

I placed an order early Friday morning and during the payment process I chose what was listed as UPS red (for a significant shipping fee!). Even though the date given was essentially overnight based on business days, the item is now not scheduled  to arrive until a day after what was listed when I paid. I get the estimated delivery date and all that, but if I am paying nearly $30 for shipping, I would expect it to arrive on the day listed when I chose the method (which said nothing about estimated, just the day it would arrive). I love paying extra for something and then it suddenly changing after payment is recieved - certainly not business practices I'm OK with!

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Hopefully, since you say you "love paying extra for something" you will be very happy with your purchase!

Welcome, and have a great day!

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IMO, if you're going to quote someone, you should quote their entire sentence, not just a portion of it, which changes the entire meaning of the sentence in this case.

@luluh79

I would be very unhappy too, if I paid $30 for expedited shipping and didn't receive it. Perhaps you could call CS and see what they say about it. They may offer you a partial refund, since you didn't get what you paid (handsomely!) for.

Good luck and welcome to the forums!

[Silver Fox1]

Hi @luluh79 welcome to the forums!!!  I don't blame you one bit I would be upset about it to.  Hopefully  CS can taken care of this for you.  .  

[MalteseMomma]

This has happened to me a few times  too , quite a while ago,so I never do it anymore   

[GRACIE]

Call customer service and they will credit your account. That has happen twice with me in the past with QVC. But I haven't order anything in 2 1/2 years.

[Carol08]

I have an item that is supposed to be delivered tomorrow (3/15/2016), according to the UPS tracking information.  When I checked the status today, it said that it has been sent to USPS.  I keyed in the USPS number, and received a notice in red, that there is no information.  Please help.

[Anonymous]

@Carol08 It looks like we emailed you a little while ago about your tracking issue. If you need additional help just respond to the email and we'll try to help. Cindy