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03-06-2016 08:06 AM - edited 03-06-2016 08:06 AM
Hi! I returned 2 pair of the Clarks TSV shoes a couple of weeks ago. They were in separate packages. Both pair were clearly marked defective along with an explanation. You waived the return shipping on one but not the other. Do you know why? Thank you.
03-06-2016 08:11 AM
I would call customer service, I'm sure they would take care of it for you. They are great !!
03-06-2016 09:00 AM
I bet the reason is that the two packages were handled by two different employees and only one bothered to read your instructions. I, too, would call CS. In fact, whenever I make a return like yours where I know the fault is not mine, I call CS BEFORE I mail my package and tell them the problem and have it noted in my file. Takes almost no time and saves that time and more should someone not follow procedure.
Just picture those huge warehouses and the moving conveyor belts and workers earning a relatively small wage, Yes, they should do the job they are hired for, but all it takes is one employee whose grade for the day would be a B and you don't get your refund automatically! Imagine if that same employee would earn a "c" and you wouldn't have gotten either refund. Is there a way company policy can eliminate all human error? I doubt it, so I try to protect myself
03-06-2016 09:46 AM
@CalminHeart wrote:
Hi! I returned 2 pair of the Clarks TSV shoes a couple of weeks ago. They were in separate packages. Both pair were clearly marked defective along with an explanation. You waived the return shipping on one but not the other. Do you know why? Thank you.
Hi @CalminHeart, I'm sorry that happened. I refunded the fees that were deducted on the return and I apologize that you had to return these defective shoes to us. Thank you for posting in our forums! ~Kim
03-06-2016 09:54 AM
You got not just one but TWO PAIRS OF DEFECTIVE CLARK'S? Guess I won't be ordering any of that brand from QVC.
03-06-2016 10:01 AM
@CalminHeart Be really glad you actually received credit for one of your s/h due to marking return DEFECTIVE.
I've sent back on 2 occasions totally defective items AND after speaking with a CS still did not get my s/h back.
Yet more continuous problems in the infamous RETURNS dept. Anymore it doesn't at all behove any of us to return anything. They just toss the stuff in another plastic bag and send it back out to another innocent victim who gets something broken, dirty, used after paying FULL price.
Trust me, I speak the truth because it's happened to me.
03-06-2016 10:06 AM
03-13-2016 08:50 AM
@Kim-QVC wrote:
@CalminHeart wrote:Hi! I returned 2 pair of the Clarks TSV shoes a couple of weeks ago. They were in separate packages. Both pair were clearly marked defective along with an explanation. You waived the return shipping on one but not the other. Do you know why? Thank you.
Hi @CalminHeart, I'm sorry that happened. I refunded the fees that were deducted on the return and I apologize that you had to return these defective shoes to us. Thank you for posting in our forums! ~Kim
Thank you!
03-13-2016 04:30 PM
@PINKdogWOOD wrote:
I've sent back on 2 occasions totally defective items AND after speaking with a CS still did not get my s/h back.
@PINKdogWOOD That has happened to me in the past also. That is why I stopped making the first phone call. Why waste my time? I only call CS if, after I've written defective with a reason why on the return slip, I don't get my S&H back because most times they do et it right at the warehouse, but not all times.
Otherwise it's two phone calls to CS and wasted time on hold.
03-14-2016 07:20 AM
To write extra post it notes even AFTER noting a product is broken/defective does not work either because NO ONE in RETURNS reads or cares about our notes. Waste of time.
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