Regular Contributor
Posts: 154
Registered: ‎07-02-2011

I have had recent problems with two items from the same vendor, separate orders.  First, I have a Le Creuset item (#K403960) that was supposedly shipped on 7/16/20 but has apparently been lost in transit.  There is no tracking available.  Also, I just received another Le Creuset item (stoneware butter crock #K404762) that was broken in transit and arrived in pieces.  I would rather not spend hours on the phone with Customer Service.  Can you please tell me how I can transmit the order details confidentially and get refunds for these items?  I am not sure whether I must ship back the broken stoneware.  Thank you.

Valued Contributor
Posts: 548
Registered: ‎04-20-2010

Best to email Info to

QVC Customer Care
Posts: 1,413
Registered: ‎10-12-2015

Hi @catwoman48 


I am sorry you had a bad experience with your orders. Please email your order info to and we would be happy to help.



Customer Service

Regular Contributor
Posts: 154
Registered: ‎07-02-2011

Thank you, Barbara, and thank you, Dkay, for the advice.  I will follow up via e-mail as you suggested.  Can't believe I have had so few problems since the world changed!