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Respected Contributor
lmt
Posts: 4,346
Registered: ‎05-19-2010

MODERATOR Please Help with Order

[ Edited ]

‎09-11-2020 12:41 AM - edited ‎09-11-2020 12:42 AM

I ordered two items on August 20. I went online on September 8 to see when my order might be shipping. I was told there would be a "delay". 

 

I just checked my order now and it shows that both items are now on BACKORDER. I checked both items and both are showing IN STOCK. I was even able to place both items in my cart. 

 

I chatted online and was told that this new information (being on backorder) came from the warehouse. They'll hold onto my order and if the items aren't available in 2-3 weeks, they'll cancel the order.

 

I've never had this happen before. Is this the new norm now? Items clearly showing IN STOCK but are actually backordered??  Smiley Frustrated

 

Please help.

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QVC Customer Care
QVC Customer Care
AnjalenaQVC
Posts: 173
Registered: ‎07-21-2018

Re: MODERATOR Please Help with Order

‎09-11-2020 01:06 AM

Hi @lmt We’re very sorry that your order has been backordered. The order can ship any time within 3 weeks. If we are unable to receive more stock, you will be notified and the order will be cancelled. Unfortunately an item may show available online but may be backordered by the warehouse. 

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