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09-03-2020 09:16 PM
I have had recent problems with two items from the same vendor, separate orders. First, I have a Le Creuset item (#K403960) that was supposedly shipped on 7/16/20 but has apparently been lost in transit. There is no tracking available. Also, I just received another Le Creuset item (stoneware butter crock #K404762) that was broken in transit and arrived in pieces. I would rather not spend hours on the phone with Customer Service. Can you please tell me how I can transmit the order details confidentially and get refunds for these items? I am not sure whether I must ship back the broken stoneware. Thank you.
09-03-2020 09:20 PM
Best to email Info to QVCSocialTeam@qvc.com.
09-03-2020 09:21 PM
Hi @catwoman48
I am sorry you had a bad experience with your orders. Please email your order info to QVCSocialTeam@qvc.com and we would be happy to help.
Barb
Customer Service
09-11-2020 08:25 AM
Thank you, Barbara, and thank you, Dkay, for the advice. I will follow up via e-mail as you suggested. Can't believe I have had so few problems since the world changed!
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