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03-02-2019 09:31 AM
I ordered a Veranda Living rug on Sunday (Feb 24) and it is still In Process today (March 2). Is there a problem with the order? I have not had any communication about it. Thanks.
03-02-2019 09:57 AM
Hi ceekay, I ordered something I need to take on a trip with me, I'm leaving Friday, March 8th.
I ordered it on Saturday, February 23, seven days ago, and it still says in process! :-(
It was not an advance order or on a waitlist, either.
I don't mind waiting if I don't need it pronto, but when I order something two weeks in advance for a specific event and I don't receive it, it's very frustrating and disappointing - QVC needs to get it together with their fulfillment and shipping.
03-02-2019 10:46 AM
Hi @ceekay I am so sorry. I took a look at your order and do not know why it hasn't shipped. We will reach out to the warehouse for you.
03-02-2019 10:48 AM
Hi @Jaynah I checked your account and everything ordered in February has shipped the order you are looking for I believe shipped yesterday and should be received 3/7. I am so sorry for the delay.
03-02-2019 01:01 PM
Thanks for checking @Alice-QVC . The order status I am seeing still says In Process so maybe this will be one of the orders I receive before the status changes! Happens every once in awhile.
03-04-2019 09:14 AM
@Alice-QVC wrote:Hi @ceekay I am so sorry. I took a look at your order and do not know why it hasn't shipped. We will reach out to the warehouse for you.
Hi again @Alice-QVC - any information from the warehouse on this order?
03-04-2019 10:38 AM
@ceekay We haven't heard back yet. Alice contacted a coworker who in turn contacted the warehouse asking about the delay. Sorry I don't have any further info, we'll try to contact them again. Cindy
03-04-2019 06:42 PM
Same here, and I'm done. I do mind waiting when I pay, espcially when amazon is free and someitmes delivers within 48 hours (no prime). It's unacceptable.
03-04-2019 07:01 PM
03-06-2019 11:53 AM
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