Customer Care

[Just Me]

Is it just me or is QVC getting worse at shipping?! It is now taking 11 days for purchases to arrive. Little packages, big packages, UPS or USPS it doesn't matter. They all take forever to get here. With Amazon's 2-day shipping, you'd think the Q would step up a bit. If only Amazon had easy-pay!

[cheryl24]

I have an order that has an estimated delivery date of 11/16 .It's still in process.

[makena]

It's just you.

[deja vu]

It's not just you, for the past several months my packages are either 2 weeks getting here or close to it.

I check tracking to see where package is, every time it is shipped almost to me.. then its sent to Butner NC, then back to me.. and sometimes more than once....it has slowed my purchasing down.  Not that it really affects the Q any. 

[PatriciaG]

I ordered something from HSN on Sunday night.  It shipped on 11/13 and received today 11/15.  Now that's good customer service!

[De Anna]

Seems like its getting worse.

[Nickles]

I have cancelled my order different times, because it takes so long.

[Nickles]

It could get worse now, QVC bought HSN !

[Lipstickdiva]

Knock on wood I'm not having any problem.  I ordered the Isaac TDO Monday night, the13th and it shipped yesterday, the 15th).  I ordered a pair of Spanx leggings Sunday the 12th and they also shipped yesterday, the 15th.   

I haven't ordered anything from HSN in months.   

[DeniseColo]

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@Nickles wrote:

It could get worse now, QVC bought HSN !

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@Nickles - Welcome to the forums!

Just want to clarify...QVC did not buy HSN.  Liberty Interactive, the parent company of QVC, bought HSN.  The two shopping channels will continue to operate as their own entities.  

QVC needs to find a way to speed up the "in process" time!  I do have to say that almost every one of my orders comes by the EDD, so they technically aren't late.