Customer Care

[makena]

I have two items I would like to return and exchange; one for a different size (but they don't have the size right now) and the other for a different color (currently on waitlist) but same size.  In these situations, would I be put on waitlist?  If not, am I going to be charge for the label even though I am not returning but exchanging?

[Wayne-QVC]

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@makena wrote:

I have two items I would like to return and exchange; one for a different size (but they don't have the size right now) and the other for a different color (currently on waitlist) but same size.  In these situations, would I be put on waitlist?  If not, am I going to be charge for the label even though I am not returning but exchanging?

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@makena The warehouse would not place you on a waitlist for an item they are unable to exchange.  You will have to place a waitlist order for the new size/color.  If we are able  to obtain the items on a waitlist, we will be happy to refund the prepaid label cost once they are shipped to you. 

[makena]

@Wayne-QVC Thank you

[Wayne-QVC]

@makena You're welcome!