Customer Care

[skatting44]

Just sent  back an item to be exchanged . I went on line and completed the  QVC process   stating it was for Exchange  - providing new  size & color.  I  have checked each day and the item size & color have been in stock . However, to my surprise , I see  that a Refund minus the return shipping was refunded . Guess , if I  had been looking  for a refund  , it was processed fast    but I  wanted an Exchange . I did contact QVC  returns and  QVC Social team . No resolve as yet .

Has this happened recently to anyone else ?

This was a problem  last yr where other customers were stating that Most things they sent as exchange were refunded  minus the return shipping fee. It happened to me to last yr.  I am not happy that if I really want the item that I have to reorder on my own and pay the shipping a 3rd time  since they have a big problem with processing exchanges . QVC Hosts are not being truthful with advertising " easy exchanges " .

[AZfem]

@skatting44 This has happened to me say 6 out of 7 tines I've attempted an exchange. I wrote mine on the return paperwork, the items were in stock & it was still credited. 

I've given up on exchanges. It's a farce. The returns people obviously just don't want to be bothered with them & are losing QVC lots of business. 

[jpie]

Yes, I also had a problem with a barefoot dreams exchange.  I not only wrote the exchange on the return, but also did the "start a return here" on this website.

I never was able to get the sweater because it was sold out in the size/color I needed (it wasn't at the time I mailed back the package). I had to call CS two different times to get credit for the return fee.

It all worked out, but it wasn't as easy as it could have been. 

[Bookplate]

Yes, the last two times I asked for exchanges I got refunds instead. Will not attempt this again.

[skatting44]

 @AZfem 

 QVC must be raking in the dollars in  return shipping fees on items that were marked as for Exchange .

 They don't return tax either on returns  as other online companies do , so what's up with their business practices.

[AZfem]

When I've asked for price adjustments or done returns through email to Social Team, I always say "including tax". Otherwise they don't do it. 

[LTT1]

@AZfem 

Oh! Interesting! I will need to do this in the future!

[AZfem]

Hi @LTT1 !  This is most applicable to price adjustments but it doesn't hurt to mention it in any situation. 

[Stevie Nix]

.I haven't had any problems with Exchanges. I write EXCHANGE on the front and back of the package and this seems to get their attention.

[Sage04]

For exchanges I would call first and hope you would get a CS rep who would send the correct item out and give you a certain amount of time to send the return item back or you would be charged.

I've had this done both here and HSN.