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11-30-2023 03:50 PM
Just sent back an item to be exchanged . I went on line and completed the QVC process stating it was for Exchange - providing new size & color. I have checked each day and the item size & color have been in stock . However, to my surprise , I see that a Refund minus the return shipping was refunded . Guess , if I had been looking for a refund , it was processed fast but I wanted an Exchange . I did contact QVC returns and QVC Social team . No resolve as yet .
Has this happened recently to anyone else ?
This was a problem last yr where other customers were stating that Most things they sent as exchange were refunded minus the return shipping fee. It happened to me to last yr. I am not happy that if I really want the item that I have to reorder on my own and pay the shipping a 3rd time since they have a big problem with processing exchanges . QVC Hosts are not being truthful with advertising " easy exchanges " .
11-30-2023 04:17 PM
@skatting44 This has happened to me say 6 out of 7 tines I've attempted an exchange. I wrote mine on the return paperwork, the items were in stock & it was still credited.
I've given up on exchanges. It's a farce. The returns people obviously just don't want to be bothered with them & are losing QVC lots of business.
11-30-2023 04:24 PM
Yes, I also had a problem with a barefoot dreams exchange. I not only wrote the exchange on the return, but also did the "start a return here" on this website.
I never was able to get the sweater because it was sold out in the size/color I needed (it wasn't at the time I mailed back the package). I had to call CS two different times to get credit for the return fee.
It all worked out, but it wasn't as easy as it could have been.
11-30-2023 04:30 PM
Yes, the last two times I asked for exchanges I got refunds instead. Will not attempt this again.
11-30-2023 04:36 PM
QVC must be raking in the dollars in return shipping fees on items that were marked as for Exchange .
They don't return tax either on returns as other online companies do , so what's up with their business practices.
11-30-2023 04:45 PM
When I've asked for price adjustments or done returns through email to Social Team, I always say "including tax". Otherwise they don't do it.
11-30-2023 05:37 PM
Oh! Interesting! I will need to do this in the future!
11-30-2023 05:53 PM
Hi @LTT1 ! This is most applicable to price adjustments but it doesn't hurt to mention it in any situation.
12-01-2023 01:53 AM
.I haven't had any problems with Exchanges. I write EXCHANGE on the front and back of the package and this seems to get their attention.
12-01-2023 08:02 AM
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