Re: New UPS Delivery Procedures

chickenbone · ‎02-16-2014

Drivers leaving packages outside a SECURE lobby door in CHICAGO! Knee slapping funny. Maybe the ups driver wants to keep the job?

itiswhatitis · ‎05-27-2016

@LogoFan wrote:
I live in Chicago Illinois and have recently learned of new UPS handling of home delivery.

I spoke to a driver today who delivered a QVC package. Asked him about some notices I have seen regarding dropoff of packages at an access point which is a business a few blocks from where I live.

He basically told me that it makes more sense to dropoff my package at this local business if I do not accept delivery on first attempt. He was not clear on whether or not this applies to all deliveries because he said something about "potential" drop off on the package I just received. He was just not clear.

I told him that my health is not good, and one attempt would not be sufficient if I happen to be at a doctor visit on the day he attempts to deliver. If this was a heavy package, some of which I have had since I got wind of this new process, I would not be able to go to that business and carry my package home.

Frankly, I have many stressful health issues right now and am just not in the mood to call UPS just yet and get aggravated. There has been no mention on the news anywhere about this new policy. Besides all of this, we a paying for delivery which should at least require the 3 attempts always made in the past for a lot of reasons, before a dropoff anywhere in the delivery area.

Just curious if anyone else has heard of this new "so far not advertised" policy.

@LogoFan is this what you are referring to?

New UPS Access PointTM locations will be a boon to home delivery.

When your customers live in an area where a UPS driver can't leave a package securely – such as an apartment building without a doorman – they may hesitate to order products.

The UPS Access Point™ network can help. A UPS driver will attempt the residential delivery, but if your customer isn't home and the driver cannot leave the package, the driver will leave a UPS InfoNotice® tag and take the package to the nearest designated UPS Access Point location, which are neighborhood businesses with evening and weekend hours, such as The UPS Store® locations, grocery stores, convenience stores, pharmacies, even dry cleaners. Your customer simply brings the notice and a photo ID to the UPS Access Point site and picks up the package there.

"We're opening up the world of e-commerce to a group of consumers who have traditionally avoided it due to their delivery experience," says Stephanie Callaway, UPS vice president, new product development.

https://compass.ups.com/new-ups-access-point-locations/

*Call Tyrone*

Mistreatedbycs · ‎03-10-2010

The "key" to this is unsecure areas.

UPS has areas which are deemed unsafe thus you must sign for deliveries. Also, if you are in a residential area for which you have made a claim for a lost or stolen package, you are automatically put on the must sign list. Packages will no longer be left unsigned for.

To many thieves, too many lost items, something needs to get done.

FrostedC · ‎08-19-2016

You can tailor your UPS delivery, to met your needs.

You can call them at 1-800-742-5877, or they have a live chat on

their website. https://ups6.custhelp.com/app/other

The have MY Choice Delivery Planner, where you can set up your

UPS delivery to met your needs. https://wwwapps.ups.com/mcdp?loc=en_US

Yardlie · ‎03-10-2010

UPS always just drops off the packages whether we are home or not.

A kind gesture can reach a wound that only compassion can heal. ~~ Steve Maraboli

LogoFan · ‎03-11-2010

@itiswhatitis wrote:
Lo@LogoFan is this what you are referring to?

New UPS Access PointTM locations will be a boon to home delivery.

When your customers live in an area where a UPS driver can't leave a package securely – such as an apartment building without a doorman – they may hesitate to order products.

The UPS Access Point™ network can help. A UPS driver will attempt the residential delivery, but if your customer isn't home and the driver cannot leave the package, the driver will leave a UPS InfoNotice® tag and take the package to the nearest designated UPS Access Point location, which are neighborhood businesses with evening and weekend hours, such as The UPS Store® locations, grocery stores, convenience stores, pharmacies, even dry cleaners. Your customer simply brings the notice and a photo ID to the UPS Access Point site and picks up the package there.

"We're opening up the world of e-commerce to a group of consumers who have traditionally avoided it due to their delivery experience," says Stephanie Callaway, UPS vice president, new product development.

https://compass.ups.com/new-ups-access-point-locations/

itiswhatitis, thanks for posting this article from UPS. Interesting that it is dated 2015.

I still feel is is unfair that they suddenly do not have time or money to do their jobs and make additional attempts before dropping off at a local business.

As I stated I am a senior, I am not well, and if it was more than a lightweight package, I would not be able to go to get my package. It is crazy that I cannot have a doctor appointment on a UPS delivery day, that I would not know when I make an appointment anyhow. I have had a lot of doctor visits for 5 years now due to health issues and it is not going to change. This is an added stress nobody needs.

I would need to have enough advance notice to ask a neighbor to accept delivery. The email notices they send to advise of upcoming delivery are done the evening before when my computer is off. In any event, how many times can one ask a neighbor to stay home and wait for UPS.

My regular driver has been off for an accident for possibly a year now, and the sub drivers show up between 11 AM and 1:30 PM.

Guess the real question is why are the paying customers at the mercy of the business?

I would not be as opposed to this whole thing if they at least made their 3 attempts because I am accustomed to that procedure.

mousiegirl · ‎03-09-2010

@LogoFan "he UPS Access Point™ network can help. A UPS driver will attempt the residential delivery, but if your customer isn't home and the driver cannot leave the package, the driver will leave a UPS InfoNotice® tag and take the package to the nearest designated UPS Access Point location, which are neighborhood businesses with evening and weekend hours, such as The UPS Store® locations, grocery stores, convenience stores, pharmacies, even dry cleaners. Your customer simply brings the notice and a photo ID to the UPS Access Point site and picks up the package there"

This is not true in my area. Attempting to deliver without leaving notices, then returning packages to the sender without my knowing anything, etc. I could write a book.

mousiegirl · ‎03-09-2010

@giddy up wrote:
Hmmm, haven't experienced anything like this. They still deliver to my front porch, and even ring the doorbell to let me know they have arrived. I just wish they would stop saying "Avon Calling". That just confuses me.

@giddy up LOL!

LogoFan · ‎03-11-2010

@mousiegirl wrote:
@LogoFan "he UPS Access Point™ network can help. A UPS driver will attempt the residential delivery, but if your customer isn't home and the driver cannot leave the package, the driver will leave a UPS InfoNotice® tag and take the package to the nearest designated UPS Access Point location, which are neighborhood businesses with evening and weekend hours, such as The UPS Store® locations, grocery stores, convenience stores, pharmacies, even dry cleaners. Your customer simply brings the notice and a photo ID to the UPS Access Point site and picks up the package there"

This is not true in my area. Attempting to deliver without leaving notices, then returning packages to the sender without my knowing anything, etc. I could write a book.

mousiegirl, thanks for input. However, what you are describing is exactly my problem. I am a senior with multiple health issues and cannot get out to pickup my order if I happen to be at a doctor appointment (which is often) on the one and only delivery day by UPS. Also, some of my orders would be too heavy for me to handle even if I coulds get out. This is a nightmare for me

This system would have worked for me when I was still working and my health made it easy for me to go get my deliveries, and is good for others who are able to pickup their packages.

mousiegirl · ‎03-09-2010

@LogoFan wrote:
@mousiegirl wrote:
@LogoFan "he UPS Access Point™ network can help. A UPS driver will attempt the residential delivery, but if your customer isn't home and the driver cannot leave the package, the driver will leave a UPS InfoNotice® tag and take the package to the nearest designated UPS Access Point location, which are neighborhood businesses with evening and weekend hours, such as The UPS Store® locations, grocery stores, convenience stores, pharmacies, even dry cleaners. Your customer simply brings the notice and a photo ID to the UPS Access Point site and picks up the package there"

This is not true in my area. Attempting to deliver without leaving notices, then returning packages to the sender without my knowing anything, etc. I could write a book.
mousiegirl, thanks for input. However, what you are describing is exactly my problem. I am a senior with multiple health issues and cannot get out to pickup my order if I happen to be at a doctor appointment (which is often) on the one and only delivery day by UPS. Also, some of my orders would be too heavy for me to handle even if I coulds get out. This is a nightmare for me

This system would have worked for me when I was still working and my health made it easy for me to go get my deliveries, and is good for others who are able to pickup their packages.

@LogoFan There is an option wherein UPS will hold a package until you know you will be home to receive it. Go to their site to see all options available. I hope this will work for you.