Community Chat

[furbabylover]

Thank you!! Now I'm really mad- I'm going after them!!

[furbabylover]

I don't live within 200 miles of a Macy's, so returning in person is not an option. Wish I could!!

[furbabylover]

I am sorry you went through that. It seems bizarre to me that a company of this size and history can shut down their email contacts, remove their phone numbers from their website, and if you can find a phone number on the web you wait for hours. Shameful!!

[Desert Lily]

@furbabylover  Call Macy's customer service number.

1-800-289-6229.

I just called them on Friday for a price adjustment on a mattress topper and was immediately taken care of. I was very pleased and had no problems.

Have your order number ready so you can give it to the customer servic rep.

If the phone number gets poofed, google it.

[furbabylover]

Thank you!! You're giving me hope!!!

[elated]

When you recover your ring, you should have received a receipt. The phone number is on top with the order number. You should try that number. They have a phone number for online orders.

I have had only one issue with Macy's and that was when all stores were closed. It took about a month for me to receive my credit. I contacted Customer Service and was issued a credit in 48 hours.  Now, I return to the store. 

I am a Platinum member and if I call, I get priority. I can understand your frustration. Just keep trying and hopefully it will get resolved quickly.

[chiclet]

I returned 4 valances in a box and they only credited me for one.  I got a rep on the phone and she said they would fix it but have not done it.  That was over a month ago.  When I ordered the valances they sent me an email that they did not have the stock.  I then ordered from somewhere else and macys sent the valances anyway.  I sent back in same box unopened and now I have only credit for one when it was their fault I had to send back.   Frustrating times!!!!