@furbabylover From their updated posts regarding refunds and COVID-19:
For the safety of our Colleagues, we have temporarily reduced staffing at our warehouses. As a result, we are experiencing processing delays up to several weeks, and it may also take several days for your issuer to post activity to your account. Please be assured that refunds for returns will be processed as soon as possible.
I'm sorry this is taking so long but all of us need to be aware of COVID-19 notices wherever we shop.
The agent most likely told you that because the delays, while annoying for the customer, seem to be standard all over the place.
You could call your CC company but since Macy's states this it may be difficult to get them to do anything.
Good luck.
"" Compassion is a verb."-Thich Nhat Hanh