Community Chat

[Mz iMac]

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@I am still oxox wrote:

@Mz iMac 

Three the same and their original photo appears to have pleats

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@I am still oxox   Original pics - no pleats

Did the pics change since you posted your pics? 

[Cakers3]

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@Mz iMac wrote:

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@I am still oxox wrote:

@Mz iMac 

Three the same and their original photo appears to have pleats

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@I am still oxox   Original pics - no pleats

Did the pics change since you posted your pics? 

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@Mz iMac   But look at the white mask on the website -the white mask that stands alone.  It is definitely pleated.

The other three with color also look like they have a dividing seam down the middle.

[I am still oxox]

@Mz iMac 

Never saw those pics only the one I posted which was on their website

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@Mz iMac wrote:

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@I am still oxox wrote:

@Mz iMac 

Three the same and their original photo appears to have pleats

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@I am still oxox   Original pics - no pleats

Did the pics change since you posted your pics? 

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[Mz iMac]

@Cakers3 

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@Mz iMac   But look at the white mask on the website -the white mask that stands alone.  It is definitely pleated.

The other three with color also look like they have a dividing seam down the middle.

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Not to me!  Looks like folds.  Especially when you move your mouse over it.

You are correct about the other 2.

[ECBG]

@I am still oxox When a major hit like that happens I warn other buyers in the reviews!  

Call their CS and ask for free SH back.  Tell them you expect free SH on the replacement.  You already paid for shipping once!

[ECBG]

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@I am still oxox wrote:

@Cakers3 

I did both live chat and a telephone call and they will take masks back end of story and they are very firm  about it

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@I am still oxox Tell them to send you your correct order.  It was their mistake, not yours!

[tansy]

This is unusual for LE but clearly stated in the description.  

• All sales are final. No returns accepted. This product is exempt from Lands’ End‘s Guaranteed Return® Policy and you agree to these conditions upon purchase.

[Cakers3]

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@Mz iMac wrote:

@Cakers3 

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@Mz iMac   But look at the white mask on the website -the white mask that stands alone.  It is definitely pleated.

The other three with color also look like they have a dividing seam down the middle.

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Not to me!  Looks like folds.  Especially when you move your mouse over it.

You are correct about the other 2.

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@Mz iMac   Yes it doesn't have the defined pleats like the disposable blue masks but I see 3 gatherings on each side.

LOL  I can't believe how much we are analyzing this mask.  LOL

I think she didn't get what is show above, though.

[Mz iMac]

@I am still oxox   I took those shots from the link (mods removed) you posted.  Brought up the exact same site.  I think the problem is you did not enlarge the pics by moving your mouse over them.

I have a large desktop computer screen.  Could be the case why I do not "see" pleats but the actual pic w/o enlarging.

[sunshinestory]

I looked on the Lands End website too, and I believe you got what you ordered.  The first mask item clearly stated pleated.  It was pleated like the surgical masks and blue.  The second mask item is the white one you bought.  It does not state that it is pleated.  I do not see pleats but gathers at the sides.  I make masks and this is clear to me.  It also states that you cannot return the masks.