Community Chat

[I am still oxox]

I thought I was getting a pleated cotton mask and what I got resembles the pouch from a mans brief, I am disappointed and further disappointed bu their customer service

What I thought I was getting

What I received

Edit post as it contain personl information. 

Kinski,

Customer Care

[Cakers3]

Corrected my post-I realized no guarantee for returns with masks.

My apology.

[I am still oxox]

@Cakers3 

I did both live chat and a telephone call and they will take masks back end of story and they are very firm  about it

[Cakers3]

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@I am still oxox wrote:

@Cakers3 

I did both live chat and a telephone call and they will take masks back end of story and they are very firm  about it

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My mistake about return fee.  Ignore me.  LOL

[Mz iMac]

Hmmm, when I went to the site, I scrolled my mouse over the pic to enlarge the mask.  No pleats.  Inlarged the pics on the left side of the male & female, no pleats.  Nothing in the description about pleats either.

What did the other 2 look like?  According to the site, you purchased a 3 pk.

Site also says no refunds or returns.

[germanshepherdlove]

I would be leery of any company that took masks back. 

[Cakers3]

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@germanshepherdlove wrote:

I would be leery of any company that took masks back. 

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@germanshepherdlove   They could refund her without a return.

LE can be hit or miss sometimes; I don't think what she received looks like the website.

[I am still oxox]

@Cakers3 

No they are not taking them back, it is my loss and I bought two packs

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@Cakers3 wrote:

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@I am still oxox wrote:

@Cakers3 

I did both live chat and a telephone call and they will take masks back end of story and they are very firm  about it

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@I am still oxox   Ok so they did waive the return fee for you? 

I saw those masks a few days ago but I thought they were a tad expensive for me.

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[I am still oxox]

@Mz iMac 

Three the same and their original photo appears to have pleats

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@Mz iMac wrote:

Hmmm, when I went to the site, I scrolled my mouse over the pic to enlarge the mask.  No pleats.  Inlarged the pics on the left side of the male & female, no pleats.  Nothing in the description about pleats either.

What did the other 2 look like?  According to the site, you purchased a 3 pk.

Site also says no refunds or returns.

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[Cakers3]

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@I am still oxox wrote:

@Cakers3 

No they are not taking them back, it is my loss and I bought two packs

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@Cakers3 wrote:

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@I am still oxox wrote:

@Cakers3 

I did both live chat and a telephone call and they will take masks back end of story and they are very firm  about it

---

@I am still oxox   Ok so they did waive the return fee for you? 

I saw those masks a few days ago but I thought they were a tad expensive for me.

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@I am still oxoxNo return on masks makes sense but I would think you could get some refund.  Do all the masks look like that?

Sorry it didn't work out.  LE can be hit or miss sometimes, especially when Sears took over but now they have been more like the old days.

You can still use them; at least you have something but they sure do look heavy.