Community Chat

[GizmosMom]

I have had my Keurig for over two years and always use distilled water. Mine runs like the day I got it. That is the key to having longevity with these machines, seems to me.

[granddi]

When ours died we replaced with Cuisinart (uses Keurig pods). With BBB coupon near the same price as Keurig. So far so good.......

[Daysdee]

On 1/29/2014 NickNack said:

I just called them, and she talked me through cleaning the needle with a paper clip. After that it was working, but we got disconnected. I'm not sure what she would have told me next. I think I need to call back again though, because a lot of water seems to be coming out the bottom. :::sigh:::

I had to call and do the cleaning with a paper clip too. That was after mine was over 2 years old, I think. I have the personal/mini Keurig. I had to do the paper clip thing again recently. I know the person told me to be sure and get the paper clip way up in there and there are 3 holes to clean. That was for the mini. Been working fine ever since. I did buy another one on sale at Kohl's to have a back-up just in case. It came to just a little over $50. with all the discounts I had and free shipping. It is still in the box though. Love the Keurig.

[KYToby]

On 1/29/2014 GizmosMom said:

I have had my Keurig for over two years and always use distilled water. Mine runs like the day I got it. That is the key to having longevity with these machines, seems to me.

I just use plain tap water in mine, and here in Louisville, we have hard water. Also, despite having them for a while ,I have only descale each one twice.

[bells4me]

Mine died after a year of course, but I had trouble with it constantly. I finally tossed it and went back to Mr Coffee. I've had it since October, not a single problem. I will never own another Keurig.

[Makeitnice]

I was on waitlist for the personal size - worked on and off for about a month before I sent it back - NO THANKS

[NanciJ]

Keurig's customer service is the best. Call them, and they generally replace the brewer immediately....within 2 or 3 days, we received ours. Keurig wants to keep their customers really happy, because they make their money on the K-cups. If your brewer isn't working, you aren't buying K-cups. I've known them to replace them, even after the warranty has expired.

[Ibby114]

On 1/30/2014 PinkSugar said:

Mine died after a year of course, but I had trouble with it constantly. I finally tossed it and went back to Mr Coffee. I've had it since October, not a single problem. I will never own another Keurig.

I haven't joined the 'Keurig world' just yet for this reason. But my work has a Keurig type coffee machine and my drip coffee at home doesn't taste quite the same now!! I'll probably go for a Keurig Personal model at Kohls when I get the next 30% off coupon. Since they're so good with returns I'll exchange it for a new model every year if I have to!

[radimage]

Someday...maybe...we'll start making QUALITY American-made products again.

Until then, we have to deal with cheap Chinese-made krap.

I would gladly pay more for products made here.

Sorry about your Keurig.

[Jayro]

I know my response doesn't help you now, but it might in the future.

We bought our Keurig at Bed, Bath, and Beyond. When it died, I called the store because it was out of warranty. They said no problem, just bring it in and pick out a new one. I didn't have the receipt. They just pulled me up in the computer based on my phone number, and said go pick out a new one. They said this was true of anything purchased at any BB&B. Just take it back anytime - no limit - and get a replacement or a store credit for current value.

I had no idea, but was pleased. I remember as I walked out with the new Keurig, they said "you'll be back when that one dies - they all do".