Community Chat

[RollTide2008]

@Spurt, I expect to lose the shipping expense, but QVC doesn’t charge a restocking fee or only refund a lower price because it went on sale since I bought it.

[gidgetgh]

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@SloopJohnB wrote:

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@Spurt wrote:

@Mom2Dogs 

This is what's sad shoppers themselves are to blame and have created this strict policy on returns.....I had a relative that worked at JCP as a Store Manager and her instructions came from JCP Headquarters---and she was told, no matter how long ther customer had the item their store was to take a return back.....But what AGGRAVATED the HECK out of her....they had several customers that would buy school clothes for all their kids in the fall, and after the school year ended the women would bring all the clothes back demanding a refund saying, "the clothes didnt wear well" after the kids had worn them all year long....My relative said she had to smile and give them a refund and then she would go into her office and a CUSS UP A STORM since she knew the store was being ripped off by this and other customers like her! 

Also many retailers talk about all the customers that buy  evening dresses that they need for a special occasion--- weddings, New Year's Eve and other parties and special events,  then they return them for a full refund after they wear them to the event.....

Any wonder why the return policies now follow strict guidelines.....SMH!

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@Spurt Yes, a girl I went to high school with would go to very nice department stores & in essence "borrow" a dress for the prom or homecoming dance.  She would tuck the price tag into the armhole & wear the dress for the night & then return it the next day.  She wasn't even ashamed or embarrassed about it cause she was the one who told me.  It always reminded me of Minnie Pearl, (back in the day) wearing her hat with the price tag dangling from it.

Also, Sears was always a little too generous with their return policy.  I heard of some men that would "buy" a power tool or expensive drill that they needed for a special project, then when they were done using it, put it back in the box & return it.  So, the next unsuspecting customer buying that item gets a "used" item but gets to pay full price for it!!!

Me thinks some places are a little too lenient.

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this won't be popular here, but that's how I feel about QVC's extended return policy during holiday time, especially, but not just,  on Christmas decorations.  Potentially Buy them, use them through the holidays, go ALL the way through January and on the 30th or so, return like crazy.  I have seen many, many comments (on different Facebook groups) with people asking about extended returns.  Now I personally don't think you should be able to buy items, use them all fall and all January and then return them.  I just don't agree with it.  We all pay for that.  I think it is an abuse of the system.  

[FiddleDeeDee]

I had a roommate, back in the day, who did this with her entire work wardrobe. She was employed by NASA in Greenbelt, MD. She would buy her suits, blouses and shoes each season, wear them till the next season began and then return them. She was 10 years older than I, met a LOT of money (one of the few women there at the time) and saw nothing wrong with it because "they set the policy. Change the policy, I'll change my shopping habits".  She eventually began to hit up the high end department stores for her casual wardrobe as well; undies were never returned (thank God).

She ALWAYS looked fantastic. Didn't hurt that she was gorgeous as well.

I often wonder if she was a reason the high end stores changed their return policy, lol.

[ECBG]

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@Duckncover wrote:

I ah e not shopped at Dillards in ages since all their stores here are gone, but they used to put a yellow sticker on the tags when you bought something and it said it was a "return sticker proof of purchase". Not sure if they do it now. If she bought them at the store, I would take them in and see if she can get a store credit or exchange for something else. 

I have had better luck asking for a store credit when I don't have my receipt than asking for a refund.

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@Duckncover 

I am in there quite often.  I prefer their clothes at times.  They still use the yellow "pop" label.  It's their method so someone can't buy something with a coupon at another store and return it to them with their receipt.  They know if that is their item.

[Sooner]

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@Mom2Dogs wrote:

@ECBG ...I understand the need for a return policy but honestly, the jeans are to stretchy and there is no way to know that until you wear them...She has the tags, but just not attached.

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@Mom2Dogs She took off the tags and wore them not just tried them on.  Of course they aren't returnable. 

[Lipstickdiva]

I'm the odd one out but if I were her, I would try and return them as defective.   Knowing how much spandex or other stretch material is in jeans isn't going to tell you how good or bad the item will wear.  The only way to tell is to wear them.  I have jeans with 3% spandex in them have slid down like a bad pair of pantyhose all day.  They drove me crazy and were unwearable. I own flexibelle jeans that have 8% spandex and have no problem with them stretching out or sliding down.

I used to shop at Dillards and yes they are more strict with their return policy but there are exceptions to it.  IMO she needs to go into the store, not call on the phone.  It's easier for someone to be told no over the phone than it is to her face.  Dillards stores have different managers so whether this manager will consider the jeans defective or not, who knows.

If she wore them all day, that is different.

I bought a pair of shoes and stupid me, wore them to a wedding Friday night.  I never wore them around my house first.  They are the most miserable shoes I have ever owned.  They are so uncomfortable, I could barely walk within 30 minutes of having the shoes on.  They are a peep toe and the opening of the toe part dug into my big toe and literally cut my toe.  And the fit on them was fine. They were not too tight or small in any way.  It's just the way the shoe is made.  The reviews on the shoes are really good.  Even if they hadn't cut me, they were just uncomfortable.  Lesson learned.        

[gertrudecloset]

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@RollTide2008 wrote:
This is one of the reasons I don’t fuss about QVC prices. What other retailer let’s you return items you’ve used for up to 30 days without a hassle and for a full refund?

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@RollTide2008are you serious?  Macy's, Nordstrom (even longer), Bloomingdales, other major retailers.  With Nordstrom if you have a store near you, you can take it to a physical store to return.  The same with other brick and mortar stores.  The Q is the only one that makes you wait weeks for your refund.

[gertrudecloset]

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@RollTide2008 wrote:
@Spurt, I expect to lose the shipping expense, but QVC doesn’t charge a restocking fee or only refund a lower price because it went on sale since I bought it.

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Yeah but with a brick and mortar store you don't lose any expense....

@RollTide2008 

[gertrudecloset]

What is Macy's return policy?

We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 90 days of purchase for free. Conditions are noted below. Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.

Any new or gently used Cosmetic or Fragrance product purchased at Macy's that does not meet your needs will be accepted for return

Bloomingdale's

What is the return and exchange policy?

WE LOVE YOUR LOOK (BUT WE WON'T HOLD YOU TO IT).

Bought it but don't love it? That's OK. We've all been there.

You'll have 90 days to return most Bloomingdale's purchases for a refund, as long as your purchase is still in saleable condition. The Final Offer items must be returned within 30 days of the purchase date. Some departments, such as Designer Apparel dresses, have special return policies, which are linked here . While we cannot accommodate every return, we value you and will always be reasonable. We ask that you do the same.

Remember - we offer free returns every day on online orders. Our hassle-free return policy is part of our commitment to taking care of you every step of the way.

[homedecor1]

Our Dillards is a "outlet" now and clearly marked on doors...all sales final no returns.

I haven't shopped Dillards once they changed over to outlet & started this policy on reopening after Covid shutdown.

And Macy's is worse.  I don't buy many clothes but these are stores I won't shop for this reason.