Hobby Lobby - Page 3

Tori3569 · ‎06-27-2010

@Meowingkitty wrote:
I had some time to kill and went to Hobby Lobby. I picked out 3 items and took them to the register. As usual there was only one register open and about a dozen people in line. Easily a 30 minute wait. I don't know about other Hobby Lobby's but this one is super slow. Finally another register opened up. No one in line moved over so I figured why not. I was stopped by the Hobby Lobby patrol and was told I couldn't do that and she would choose who could go in the newly opened line and to go to the end of the original line. I just looked at her and handed her my three items and left. Went next door to Home Goods and got cuter stuff. Probably the last time I shop there.

As someone in retail and food service for my whole life, you were wrong to leave the back of the line and go to the open register.

The employee could have definitely handled it better, but those at the head of the line should have been served first. Running a retail line is a common practice.

IF you insist on calling corporate, it should just be about the attitude you perceived and not about her doing her job. And I am definitely not a HL shopper so my opinion is based solely on my retail experience.

Tori3569 · ‎06-27-2010

@monicakm wrote:
@Meowingkitty

Good grief! What is going on?? A younger me would have challenged that on the spot. I would definitely make a call to corporate (don't mess with anyone below that). You also deserve some compensation equal to the "crime". What if you had been in a hurry to pick up an elderly parent or a sick child or about to have an "accident"? What if you were about to collapse from back pain? What if you had an appt? Was there a sign saying you couldn't do what you did? Something is "off".

Wait, what? What about all the people who were waiting in line ahead of the OP? We've all waited on line at times and I for one would be livid if someone jumped to the newly opened register from the back of the line.

This is not a "crime" and deserves zero compensation. An apology from the DM and a commitment to follow up on how the employee is speaking to customers, but no compensation.

on the bay · ‎03-09-2010

@monicakm wrote:
@Meowingkitty

Good grief! What is going on?? A younger me would have challenged that on the spot. I would definitely make a call to corporate (don't mess with anyone below that). You also deserve some compensation equal to the "crime". What if you had been in a hurry to pick up an elderly parent or a sick child or about to have an "accident"? What if you were about to collapse from back pain? What if you had an appt? Was there a sign saying you couldn't do what you did? Something is "off."

@monicakm,

Really if anyone had one of these scenarios, I don't think they would keep waiting in line at Hobby Lobby. Wouldn't you have left and gone where you needed to go if it was that urgent? I know I would have.

"If you walk the footsteps of a stranger, you'll learn things you never knew. Can you sing with all the voices of the mountains? can you paint with all the colors of the wind?"

embgm · ‎07-02-2014

In that situation , I always ask the customers in front of me to go to the new register. I wouldn't even move towards the newly opened register as it would be rude. As far as the sales lady is concerned , she should have directed the next customer in line over to her register. And she shouldn't have spoken to you disrespectfully. She needs some customer service training.

spumoni99 · ‎02-16-2019

@on the bay wrote:
@monicakm wrote:
@Meowingkitty

Good grief! What is going on?? A younger me would have challenged that on the spot. I would definitely make a call to corporate (don't mess with anyone below that). You also deserve some compensation equal to the "crime". What if you had been in a hurry to pick up an elderly parent or a sick child or about to have an "accident"? What if you were about to collapse from back pain? What if you had an appt? Was there a sign saying you couldn't do what you did? Something is "off."
@monicakm,
Really if anyone had one of these scenarios, I don't think they would keep waiting in line at Hobby Lobby. Wouldn't you have left and gone where you needed to go if it was that urgent? I know I would have.

@on the bayExactly those are silly scenarios if you were in any of those situations you should leave the store! Demading compensation or line jumping? Really?

willomenia · ‎07-31-2011

The owners of hobby lobby are Christians who follow it. They don't have halloween decor, are closed on Sundays. I don't agree with the policy of the Healthcare, but it's their right to run the store the way they want. As far as the line situation, that's just bad business.,

Tinkrbl44 · ‎08-23-2010

@NEvans2 wrote:
I won't shop at Hobby Lobby. I don't agree with their HR policy in regard to their female employees and healthcare coverage. I can't really say anymore. Look it up. I don't think it's changed since it was all over the media a few years ago. I can find a lot of other places to spend my money.💙

@NEvans2

HL also has documented unethical practices in their foreign factories. That can be looked up too.

HL appeals to the family values crowd, but apparently, they don't know how Corporate really operates.

Desertdi · ‎03-13-2010

@Meowingkitty

"It must be the WEATHER". I was in a jewelry store waiting to pick up a ring that was being sized...and I walked over to a display case to look at some earrings. The clerk actually SAID TO ME...."You can't afford those."

I got my ring...and left the place PERMANENTLY. di

♥Surface of the Sun♥

monicakm · ‎03-16-2010

@Tori3569

OP said she waited for customers ahead of her to move to the newly opened line but no one did.

monicakm · ‎03-16-2010

I will admit that the compensation line was off track. I take that back. But, if she waited for others before her to move to the newly opened line and no one did, I don't see the problem with her going to the newly opened line. Maybe things have changed since I've shopped in brick and mortar stores. It's been 5 years.