Hobby Lobby - Page 2

kitcat51 · ‎09-15-2016

The closest Hobby Lobby to me has the best employees, always friendly & helpful. Truth is give some are little bit of authority & they go power hungry overboard...had that happen with a Home Depot employee with a megaphone deciding when customers could enter the store, she turned away an elderly handicapped woman telling her to go to the end of the long line.

bmorechick · ‎03-11-2010

@Kachina624 Yes, I have as well. Not sure what that's about but it usually involves the sales associates...extremely rude.

@monicakm This older me would have challenged that one - I mean what the ...

sometimes I lack self control and I think that line patrol employee would have gotten called a name - I know, inappropriate and my husband always stops me when he sees it coming 😣

Jeletta · ‎05-15-2010

@Meowingkitty Earlier this year, I had an issue with how an employee behaved as well. I got on their website and emailed the store. Within the next business day I had a reply from Manager apologizing and they were also going to follow up with employee. I was impressed with the customer service on that end. In my email, I reminded them, "Clerks in the store HAVE JOBS because customers are in your store shopping. If they don't want to help customers, then don't apply for a job where that is a KEY task in your position." I bet you will get a response from your email (my store was a location in Pittsburgh, PA).

Travone · ‎10-14-2016

Our Hobby Lobby has self checkout

roeroe1005 · ‎03-13-2010

I worked in retail for a long time. In a situation like that, the sales person who opened the 2nd register, assuming because of the long line, would simply say "I'll take the next customer in line". It shouldn't be on the customer to figure it out.

@Meowingkitty, under those circumstances, you did the right thing. Everyone going to stand in line like statutes??

busymom22 · ‎07-26-2017

@Laura14 wrote:
I still don't understand why this store has never updated their POS system and let the cashiers type in everything into the register like it is 1975.

I read the autobiography of their founder, David Green. He explained that they never went to a barcode system because he wanted his managers to know their merchanidse and sales. But I believe it's because he didn't want to spend the money on the upgrade.

NEvans2 · ‎01-15-2017

I won't shop at Hobby Lobby. I don't agree with their HR policy in regard to their female employees and healthcare coverage. I can't really say anymore. Look it up. I don't think it's changed since it was all over the media a few years ago. I can find a lot of other places to spend my money.💙

occasionalrain · ‎03-10-2010

The employee was rude, but the OP was last in line and should have remained there until an employee took charge of the situation.

However, handing over her three items and just leaving was perfect..

Tori3569 · ‎06-27-2010

@Meowingkitty wrote:
I had some time to kill and went to Hobby Lobby. I picked out 3 items and took them to the register. As usual there was only one register open and about a dozen people in line. Easily a 30 minute wait. I don't know about other Hobby Lobby's but this one is super slow. Finally another register opened up. No one in line moved over so I figured why not. I was stopped by the Hobby Lobby patrol and was told I couldn't do that and she would choose who could go in the newly opened line and to go to the end of the original line. I just looked at her and handed her my three items and left. Went next door to Home Goods and got cuter stuff. Probably the last time I shop there.

As someone in retail and food service for my whole life, you were wrong to leave the back of the line and go to the open register.

The employee could have definitely handled it better, but those at the head of the line should have been served first. Running a retail line is a common practice.

IF you insist on calling corporate, it should just be about the attitude you perceived and not about her doing her job. And I am definitely not a HL shopper so my opinion is based solely on my retail experience.

Tori3569 · ‎06-27-2010

@monicakm wrote:
@Meowingkitty

Good grief! What is going on?? A younger me would have challenged that on the spot. I would definitely make a call to corporate (don't mess with anyone below that). You also deserve some compensation equal to the "crime". What if you had been in a hurry to pick up an elderly parent or a sick child or about to have an "accident"? What if you were about to collapse from back pain? What if you had an appt? Was there a sign saying you couldn't do what you did? Something is "off".

Wait, what? What about all the people who were waiting in line ahead of the OP? We've all waited on line at times and I for one would be livid if someone jumped to the newly opened register from the back of the line.

This is not a "crime" and deserves zero compensation. An apology from the DM and a commitment to follow up on how the employee is speaking to customers, but no compensation.