Among Friends

[shoekitty]

wow, that is really rude. She could have worded that an entirely different way.  Please call manager, stores need to know these things how can they correct?  If they don't care, you shouldn't shop there anyway

[Meowingkitty]

---

@on the bay wrote:

I've always understood that there is an unwritten but known etiquette rule that if a new register opens, it's the polite thing to do to let the ones in front that have been waiting the longest go first.

Maybe some didn't realize at first it was open.

That said, the employees there did sound kind of aggressive.

The way to do it for the stores that do is to let the cashier state loudly that they will take the next person  in line and signal that person.

  I really appreciate when a store does this. It prevents any in the back of the line from rushing in to the new register.

If there is someone ahead of me in line and a new register opens I always ask them if they'd like to go ahead and let them know that register is open if they are not aware.  A lot of people do this now.

There are still many though who don't.

Not saying you did @Meowingkitty

 It seems the store was wrong in not making everyone aware this was their policy by having the cashier organize it by saying it as soon as they opened. They shouldn't have embarrassed a customer.

***********

 The people in line knew a new register opened up. Why no one moved over I don't know. I would have let those in front of me go first since they probably have been waiting forever for the line to move. But since no one was interested in moving over I figured ok, I'll go. That's when this self proclaimed line clerk (I have other words for her but I'm sure they aren't allowed here) decided to take people at random in line to move over. She didn't even take the next in line, just random people. I wrote corporate but I doubt they'll answer. Oh well, there's a Michael's across the street. 

---

[kitcat51]

The closest Hobby Lobby to me has the best employees, always friendly & helpful. Truth is give some are little bit of authority & they go power hungry overboard...had that happen with a Home Depot employee with a megaphone deciding when customers could enter the store, she turned away an elderly handicapped woman telling her to go to the end of the long line.

[bmorechick]

@Kachina624  Yes, I have as well.  Not sure what that's about but it usually involves the sales associates...extremely rude.

@monicakm   This older me would have challenged that one - I mean what the ...

sometimes I lack self control and I think that line patrol employee would have gotten called a name - I know, inappropriate and my husband always stops me when he sees it coming 😣

[Jeletta]

@Meowingkitty   Earlier this year, I had an issue with how an employee behaved as well. I got on their website and emailed the store. Within the next business day I had a reply from Manager apologizing and they were also going to follow up with employee. I was impressed with the customer service on that end. In my email, I reminded them, "Clerks in the store HAVE JOBS because customers are in your store shopping. If they don't want to help customers, then don't apply for a job where that is a KEY task in your position."  I bet you will get a response from your email (my store was a location in Pittsburgh, PA). 

[Travone]

Our Hobby Lobby has self checkout

[roeroe1005]

I worked in retail for a long time.  In a situation like that, the sales person who opened the 2nd register, assuming because of the long line, would simply say "I'll take the next customer in line".  It shouldn't be on the customer to figure it out.

@Meowingkitty, under those circumstances, you did the right thing.  Everyone going to stand in line like statutes??

[busymom22]

---

@Laura14 wrote:

I still don't understand why this store has never updated their POS system and let the cashiers type in everything into the register like it is 1975. 

---

I read the autobiography of their founder, David Green.  He explained that they never went to a barcode system because he wanted his managers to know their merchanidse and sales. But I believe it's because he didn't want to spend the money on the upgrade.

[NEvans2]

I won't shop at Hobby Lobby. I don't agree with their HR policy in regard to their female employees and healthcare coverage. I can't really say anymore. Look it up. I don't think it's changed since it was all over the media a few years ago. I can find a lot of other places to spend my money.💙

[occasionalrain]

The employee was rude, but the OP was last in line and should have remained there until an employee took charge of the situation.

However, handing over her three items and just leaving was perfect..