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03-03-2022 10:35 AM
03-03-2022 12:40 PM
@JohGlo wrote:
It's been discontinued I just called and was told it has been discontinued
From QVC or from Wen? Who said it was discontinued?
03-03-2022 03:16 PM
03-03-2022 05:48 PM
Right now there aren't a lot of WEN products in stock. Many were destroyed in the warehouse fire. And so far, a lot have not been reordered.
I assume you're talking about the hair and scalp tonic. I can't guarantee it, but I doubt it's been "discontinued". It is often sold out because it's very popular. Many customer service reps don't have accurate information. It just may not be in stock right now and they might not know when (or if) it will be reordered. If there is no information on it, the rep may have assumed it was discontinued.
If you're really interested, you could call WEN's customer service and ask them if they know anything about it coming back to QVC.
03-03-2022 07:45 PM
03-04-2022 12:28 AM
@JohGlo I had pretty good luck with e-mailing the WEN customer service folks, they did not give me any hint that the tonic has been discontiued, so we can order from them. I don't know if the Q plans to re-stock the tonic, but the backorder problem is not confined to just WEN, I have a Philosophy body wash set of two bottles of Cinnamon Buns for my DH, who loves that scent on a/d, and just got a notice that it is backordered, too. I now have two orders in that status, so this is a QVC-wide problem, I guarantee you the Q is not discontinuing that Philosophy body wash! I don't know when things will get better, but that fire did a whole lot of damage beyond the material and the horrible loss of life, the Q has got some very unhappy customers on it's hands, this one is not doing any more ordering until my backorders get filled!
03-04-2022 08:08 AM
I emailed Chaz's CS, (I heard back from them last evening after I read this.)
The tonic is NOT discontinued...It's just like @geezerette said.
Out of stock at the Q..too bad the CS gives out false info..
(which doesn't mean the Q will restock it) may have to order it thru Chaz..
03-05-2022 08:33 AM
03-05-2022 12:13 PM
@JohGlo wrote:
I love Chaz but i wont pay $80 for the scalp tonic
I do not understand why QVC would discontinue it, didnt it win an award this year?
It's possible that the particular configuration (item number) of your auto-delivery has been discontinued. Which is why it couldn't be reordered.
It has already been stated by another poster that WEN customer service said it has not been discontinued and is out of stock on QVC.
03-06-2022 10:00 AM - edited 03-06-2022 10:00 AM
Chaz has stated on social media that if you can't find a product on QVC to contact WEN Customer Service and he will honor their price if he has the product in stock. Be sure to include QVC's item number and price.
He can not match their shipping rates however, so be prepared for that.
eta: @JohGlo
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