Would Someone PLease Do Their Job!

Smrt · ‎03-17-2010

Your Program Schedule is Out of Date!! I have an elderly aunt who does not have a computer. Since QFC in all of it's wisdom will no longer send it's program schedule out to customers, she relies on me to print out the schedule and send it to her. To allow for mailing time I can only print three weeks of the program at a time and still have her program be up to date when the new week starts. QVC should be adding the new fourth week on Monday's of each new week. The first page of the program schedule of the four weeks remained Nov. 30th - Dec. 6th all day yesterday. I logged in today and it is still OUT OF DATE! I am happy to do this chore for her, but it still is a pain and costs me time and postage. I want to be able to send three weeks of new schedule information at a time and not have it be reduced to only two. DO YOUR JOBS!

millieshops · ‎03-09-2010

I'm sorry regarding your aunt - that is hard, but I'm glad QVC no longer wastes its money sending me program guides. For years - even when I was buying thousands of dollars a year, those things went from my packages into the recycle without my ever opening them. They were as useful as most of the spam in my email.

jaxs mom · ‎04-18-2012

Her cable provider doesn't have an onscreen program guide? A DVR with season passes for her favorite shows would also be helpful for her.

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ChynnaBlue · ‎05-22-2012

@millieshops wrote:
I'm sorry regarding your aunt - that is hard, but I'm glad QVC no longer wastes its money sending me program guides. For years - even when I was buying thousands of dollars a year, those things went from my packages into the recycle without my ever opening them. They were as useful as most of the spam in my email.

But it doesn't make sense to have them be all or nothing. It would be nice to allow people to opt in to get a hard copy sent to them monthly. The idea that everyone is connected to the internet just isn't true yet.

@Smrt, contact customer service and explain the situation to them and see if they can get either you or your aunt set up with the InsideQ magazine, which is available online or hard copy and has a schedule printed inside. Some people have access to this and others do not and it seems like giving more people the option to access the hard copy version would solve issues like this.

QVC, you can do better.

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Karnerblue · ‎03-18-2015

@Smrt, it might behoove you to ask a little nicer.

"Never water yourself down just because someone can't handle you 100% proof."

ChynnaBlue · ‎05-22-2012

@JAXS Mom wrote:
Her cable provider doesn't have an onscreen program guide? A DVR with season passes for her favorite shows would also be helpful for her.

Not everyone has a cable provider or a TV with a cable guide. Some people are still using antennas and only get free TV stations, which can include QVC. Some people are set in their ways and don't like change, especially the elderly. Modern technology makes my life much easier and I LOVE my tech, but my mom finds it confusing and frustrating.

One day, several years ago now, my mom called me in distress. "Your father ruined my life!" she cried. I asked her what was wrong and she told me - he bought her an iPad. I told her that I wished he would ruin MY life that way, but she was too upset for jokes. She doesn't like change, hates to feel pressure to learn new things, and had ZERO desire for a computer in the house. I've always been super techie and was dialing into online forums with my external modem in the 1980s, but mom hates it. She does use the iPad now, but her skills are limited and more like a user who has had an iPad for 3 weeks than 3 years. It's a struggle and she calls me for tech support, but I live in another state and don't have an iPad, so I have to guess what's going on and help. Technology, whether it's basic cable or an iPad, isn't for everyone.

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LIG1 · ‎07-22-2011

@Karnerblue wrote:
@Smrt, it might behoove you to ask a little nicer.

RainyDayGal · ‎03-09-2010

I know sometimes we just like to vent, but if I have a problem with something I will reach out directly to customer service. Call them or email them. They may be able to send out the program guides for you.

Nightowlz · ‎03-11-2010

Sounds like it's time to get involved in new technology & get a computer. My 87 yr old MIL uses one & so does my 85 yr old dad. You could just turn on the TV to see what show is on. Does she buy that much from Q that it really matters what show is on when?

Ibby114 · ‎03-10-2010

@RedConvertibleGirl wrote:
I know sometimes we just like to vent, but if I have a problem with something I will reach out directly to customer service. Call them or email them. They may be able to send out the program guides for you.

I was thinking the same thing- maybe they can snail mail the program guide to your aunt.

One poster mentioned that a person can get QVC without having cable- how?? ! It's a cable station!