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Trusted Contributor
Posts: 1,052
Registered: ‎06-20-2015

Shipping & handling needs a makeover

Here is a comment from someone who purchased LM's pendant:

 

While I am happy with the actual pendant, I am very disappointed in the way this was shipped to me! It was crammed in a tiny and I mean tiny box with the poem card folded in half! So the lovely poem card is ruined! That is unacceptable to me! Why would you send this lovely pendant and poem out in this manner! The pendant is 5 stars but the warehouse/packing department at QVC gets a minus -1!!!!

 

The new CEO should work on improving this department.  He is loosing goodwill having this happen.

Honored Contributor
Posts: 55,925
Registered: ‎03-10-2010

Re: Shipping & handling needs a makeover

Let me see if I understand this post.... You're repeating someone else's unsubstantiated complaint and now it's become your complaint?  How does folding something in half ruin it? 

 

I think you should have waited until you actually experienced some fault for yourself, actually saw it. 

New Mexico☀️Land Of Enchantment
Frequent Contributor
Posts: 100
Registered: ‎04-28-2014

Re: Shipping & handling needs a makeover

I found this picture of the new employees for the QVC distribution center in Ontario, CA.  Seems like there is a lot of potential here for good packing and shipping.  What do you say?

 

1,000 workers.jpg

Esteemed Contributor
Posts: 5,856
Registered: ‎11-15-2011

Re: Shipping & handling needs a makeover

May be an image of text that says 'Your package is here. ක 0n'

Honored Contributor
Posts: 55,925
Registered: ‎03-10-2010

Re: Shipping & handling needs a makeover

 


@Ella girl wrote:

I found this picture of the new employees for the QVC distribution center in Ontario, CA.  Seems like there is a lot of potential here for good packing and shipping.  What do you say?

 

1,000 workers.jpg


@Ella girl    Look at all of those empty shelves! 

New Mexico☀️Land Of Enchantment
Trusted Contributor
Posts: 1,052
Registered: ‎06-20-2015

Re: Shipping & handling needs a makeover


@Kachina624 wrote:

Let me see if I understand this post.... You're repeating someone else's unsubstantiated complaint and now it's become your complaint?  How does folding something in half ruin it? 

 

I think you should have waited until you actually experienced some fault for yourself, actually saw it. 

 


I did start a forum once in Customer Care telling them I ordered a Carole Hochman pjama set and received only the bottoms.  I asked if I should wait until they send me the top?  jack o lantern.jpg

 

 

Honored Contributor
Posts: 11,551
Registered: ‎03-09-2010

Re: Shipping & handling needs a makeover

@Zhills 

 


@Zhills wrote:

May be an image of text that says 'Your package is here. ක 0n'



the best laugh I've had in weeks thank you! So true thou!!🤣🤣🤣

Esteemed Contributor
Posts: 7,508
Registered: ‎03-09-2010

Re: Shipping & handling needs a makeover

Folding the card seems to be pretty low on the list of known problems at Q. I'd throw it away anyway. 

Esteemed Contributor
Posts: 6,847
Registered: ‎03-09-2010

Re: Shipping & handling needs a makeover

@lampwick,  are you under the mistaken impression that Q warehouse workers pick a pendant from a container, pick a card from a bin, fold the card then find a "tiny" box to cram both the pendant and card into then put the tiny box in a shipping box or mailing envelope?

 

If so that would explain why shipping an item talks so long.

 

 

The more I learn the more I realize how little I know.
Are you setting an example or being an example?
Trusted Contributor
Posts: 1,603
Registered: ‎03-10-2010

Re: Shipping & handling needs a makeover


@lampwick wrote:

@Kachina624 wrote:

Let me see if I understand this post.... You're repeating someone else's unsubstantiated complaint and now it's become your complaint?  How does folding something in half ruin it? 

 

I think you should have waited until you actually experienced some fault for yourself, actually saw it. 

 


I did start a forum once in Customer Care telling them I ordered a Carole Hochman pjama set and received only the bottoms.  I asked if I should wait until they send me the top?  jack o lantern.jpg

 

 


That is so evil funny - I can't stop laughing !