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Trusted Contributor
Posts: 1,324
Registered: ‎03-11-2010

Please Q, improve your packaging for fragile cosmetic items.  Many reviewers who ordered the Laura Geller TSV have posted that their set arrived with broken items, especially the foundation which is the core of the set.  We do not want to receive a compact with the blush and/or foundation broken into a million pieces, especially when replacement colors are out of stock and returns are a hassle.  I want to order a second TSV set in a different color but am hesitant to order due to all the reviews mentioning damaged products.  Please use bubble wrap or packing paper or those darn foam peanuts or whatever you need to use to prevent item from shifting around inside the box.

Honored Contributor
Posts: 68,925
Registered: ‎03-10-2010

How disappointing it must be to look forward to receiving an item, only to have it arrive smashed with no replacement available. 

New Mexico☀️Land Of Enchantment
Respected Contributor
Posts: 3,179
Registered: ‎12-14-2018

How about improve packaging (period).

 

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Valued Contributor
Posts: 881
Registered: ‎10-23-2015

Yeah QVC, how about not shoving a heavy winter parka into a bag meant for a T-shirt, necessitating the use of a pair of scissors in order to open the bag, and then said scissors slipping and slicing open a knuckle with a trip to the urgent care for four stitches. Huh QVC?  Should I send you the bill?

 

sorry, had to vent. 

Honored Contributor
Posts: 12,459
Registered: ‎03-09-2010

Hsn is getting as bad as QVC (guess it was only a matter of time🤦‍♀️)

 

here's my latest delivery from HSN ...set of sheets

 

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