Re: CANCEL order after just 10 minutes and it say... - Page 3

AngelWhispers · ‎10-15-2010

@Caaareful Shopper wrote:

So, it was apparently easy for customer service on the phone, but the website cannot handle it now? I'm very appreciative of the help from CS, but that does not rectify the nuisance of the system.

I totally agree with that statement!

mishka14 · ‎04-20-2013

@mishka14 wrote:
AGAIN! The Northern Nights Queen Mattress, H 217105, on May 1st. I tried to cancel that 10 minutes or 1/2 hour later...said I could not...they SAY because it's processed very quickly..

WELL, here it is on the 4th and it is STILL in process....not telling the truth again...

I belive I may be done with this on line shopping...

UPDATE... Sat. night it finally let me cancel... today it has shipped!!!!

AngelWhispers · ‎10-15-2010

@mishka14 Upon reading the boards here in the forums it apprears that this is something that is happening quite often. As someone that has ran into this issue personally, I would suggest for anyone to be sure before you place an order here that you are certain that you want it or need it because once you hit that submit button your order is as good as done and there is no cancelling it! At least this has been my case..

Catch71 · ‎03-09-2010

This has happened to me too, several times. I tried to edit a few minutes after the order was placed to change color, not cancel, and it said it was in process of shipping. It shipped 3 days later! I am very careful now before I hit submit! If it sells out, it was not meant to be; life goes on! This is something new the past few months. I am sure it is to keep people from having second thoughts and cancelling. Those of us who are long time customers are not used to this, but now I know. I will probably be ordering less. I have lots of options of where to shop and don't appreciate being treated this way as I have spent a lot of money on QVC over the years, and their very good customers get treated just the same as a brand new customer. Isn't customer loyalty worth something? Other stores give perks to their best customers.

frs914 · ‎06-24-2011

Same thing happened to me. I ordered a top, and after about 15 minutes, I decided to cancel it, and they told me it was already being processed and couldn`t cancel! That`s never happened to me before. Usually you have two or three days to cancel.

Catch71 · ‎03-09-2010

Just to add, other online sites may not let you cancel, but they are not screaming out to you that you better order fast as colors and sizes are selling out! I fall for that and order fast only to think about it and want to change my color. I quickly ordered a piece of clothing that was selling out in my size and color, and wanted to change my color only a few hours later and it stated that it was already in the process of shipping. Attempting to cancel never works in my favor!

Tinkrbl44 · ‎08-23-2010

@mishka14 wrote:
I ordered a Dyson fan, I then realized I should check, BB & Beyond....it was cheaper there and no s/h fee....also they are down the road from me, and I could use my 20% off coupon....sO I went back to my orders, and did the cancel button....told me I couldn't it was in process.......this is ridiculous.....it's now 3 days later and it's still in process...

@mishka14

The moral of the story is to always shop around FIRST .... you can always look online at other retailers. What's the rush?

For QVC (and some other stores) the order button now locks in your order. Cancellations are often difficult, if not impossible.

So.... now you knthat ow, it won't happen again ... right?

mamagriz · ‎03-29-2010

Happens all the time to me. While watching a show, I may order an item and later in show I see something I would rather have so try to cancel the first. Too late into the process.......are they kidding us? Then it takes a week before the item is shipped.........again, are they kidding us?

mishka14 · ‎04-20-2013

@mishka14 wrote:
AGAIN! The Northern Nights Queen Mattress, H 217105, on May 1st. I tried to cancel that 10 minutes or 1/2 hour later...said I could not...they SAY because it's processed very quickly..

WELL, here it is on the 4th and it is STILL in process....not telling the truth again...

I belive I may be done with this on line shopping...

SO the latest, after the 4th day in process...I checked and tried to cancel again...and it says CANCELLED..yay.....next day it says it's been shipped....this is just way too stupid.....

KatieB · ‎03-10-2010

@mishka14 Even though I don't order much from QVC anymore, I've had that happen many times.. It makes me so angry that I can not cancel an order the next morning.. QVC does everything it can think of to make the buyer's experience horrible... From this to the S & H fees....