Suggestion Box

[mishka14]

I ordered a Dyson fan,    I then realized I should check,  BB & Beyond....it was cheaper there and no s/h fee....also they are down the road from me,   and I could use my 20% off coupon....sO  I went back to my orders,  and  did the cancel button....told me I couldn't it was in process.......this is ridiculous.....it's now 3 days later and it's still in process...

[Kardi]

I’ve had the same thing happen.  Very irritating!

[chrystaltree]

Yes, I have had that happen too.  It does discourage impulse buying but it's a bummer if you make a mistake in size or color and want to correct it.  

[Krimpette]

QVC certainly does all it can to alienate their customers, don't they?  Oh, for the "old" QVC.

[Kachina624]

Dyson products are undoubtedly shipped by the vendor and those items are virtually impossible to cancel.

[Susan-QVC]

@mishka14

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@mishka14 wrote:

I ordered a Dyson fan,    I then realized I should check,  BB & Beyond....it was cheaper there and no s/h fee....also they are down the road from me,   and I could use my 20% off coupon....sO  I went back to my orders,  and  did the cancel button....told me I couldn't it was in process.......this is ridiculous.....it's now 3 days later and it's still in process...

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Thank you for posting, so sorry that you were unable to cancel.  I will attempt to cancel for you now.

Susan Q-Social

[DeeDee14]

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@mishka14 wrote:

I ordered a Dyson fan,    I then realized I should check,  BB & Beyond....it was cheaper there and no s/h fee....also they are down the road from me,   and I could use my 20% off coupon....sO  I went back to my orders,  and  did the cancel button....told me I couldn't it was in process.......this is ridiculous.....it's now 3 days later and it's still in process...

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I’ve had this happen to me also with LOGO.  I called CS and they told me to write on the return form that I tried to cancel but it wouldn’t let me.  She said I would not have to pay return shipping this way and I didn’t.  Got all my money back. Hope this helps others trying to cancel.

[Susan-QVC]

@mishka14   I have just gotten confirmation that the Dyson Fan was canceled per your request. The order is a vendor shipped order and sometimes that will play a part in our system not being able to cancel, my apologies for that inconvenience.  Once our system updates the order will reflect the cancellation.

Have a great afternoon!!

Susan Q-Social

[x Hedge]

@chrystaltree wrote:

Yes, I have had that happen too.  It does discourage impulse buying but it's a bummer if you make a mistake in size or color and want to correct it.  

In that case, since you're needing to edit rather than cancel, I'd think a call to cs would take care of the problem. 

Can't cs help with that if you realize your error right after you place your order?

[chrystaltree]

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@x Hedge wrote:

@chrystaltree wrote:

Yes, I have had that happen too.  It does discourage impulse buying but it's a bummer if you make a mistake in size or color and want to correct it.  

In that case, since you're needing to edit rather than cancel, I'd think a call to cs would take care of the problem. 

Can't cs help with that if you realize your error right after you place your order?

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        Sometimes my color or size is gone, so I do want to cancel.  But even if I just ant to edit, c.s. says they can't help.  All they do is advise you to wait until it comes and either exchange or return.