New Contributor
Posts: 3
Registered: ‎10-10-2011

Still waiting for 4 items that I ordered during the first week of May to get out of "Processing" with no shipping date projected. These are items I want for a Memorial Day family event, and Customer Service assured me they were available and that I would receive them - no problem. CS is now telling me that these packages should be shipped soon, and if they arrive after I want them, they can be returned - at my expense, of course. If it's taking 3-4 weeks for something that's supposedly ready to ship to be shipped, when is something "Wait-Listed"? 

QVC Customer Care
Posts: 1,969
Registered: ‎06-14-2015

Hi @VA Shopper please send the order numbers to and we will look into this for you.

Esteemed Contributor
Posts: 6,989
Registered: ‎02-22-2015

@VA Shopper  I've also had an order In Process since May 6 (IIRC).  


Have contacted both Customer Service 2 or 3 times and emailed with Susan @ QVC's Social Team. I've been given ETA dates, yet it remains 05/14/2022. Not sure what to make of that. SMH.


So far, that order has not moved out of "In Process". Since the item is STILL in stock and available, I finally ordered another prior to speaking with Susan and indicated I would NOT pay any S&H if I had to return that item number to QVC. She apparently made a notation on my account (and I kept the email to be sure).