Q Talk

[CGUY]

What has happened with the slow shipping.  I waited weeks for a pair of shoes.  And have noticed that everything I order is taking forever in processing and actually ship time is very slow.  Seems that when they changed their shipping policy eveything slowed down.  Will not be ordering anything for Christmas!

[gardensla]

I'm glad you posted this. It's been discussed in other places but this is the best location for us to post our experiences.

For me, everything is now taking the full ten days and often more from order to arrival. I ordered two sweaters on the 18th and they still show "in process" today, 9/23. A necklace I ordered arrived after 15 days from date of order. 

Returns are taking forever too. I sent something back and it took more tha 3 weeks for the return to arrive to PA and be processed. During that time the return shipping information was NEVER updated. Not once.

And Customer Service will no longer help with a change to an order, even if it's just a day after being placed. Not cancelling mind you, just a different size or color. They say its too late, but then the item shows "in process" for more than a week.

Something is definately happening that's new and not good.

[hrs]

I live 20 minutes from Studio Park and about 40 minutes from their Lancaster warehouse.  I used to get things within 3-5 days of my order for clothing, makeup, etc.  They used to have the jewelry warehouse in West Chester and closed that and moved it south.  I have no idea what they are doing, it appears I am getting stuff from Va and SC and it takes forever.  Here is an idea, move your enitre inventory to KY or Tenn where ever Zappos is located so you are shipping everything from a major hub and it is CENTRAL to all of the US OF A.  QVC should be investing their money in speeding up order to carrier to customer, instead of buying Zulily.  They should probably review the warehouse picking procedures as well.

[Perkup]

And can someone explain to me how things that should be coming UPS, as I have requested, now come through the USPS with a label that indicates it went there because UPS sent it there?  I don't like the USPS handling my purchases because they don't always get here. 

[Pearlee]

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@Perkup wrote:

And can someone explain to me how things that should be coming UPS, as I have requested, now come through the USPS with a label that indicates it went there because UPS sent it there?  I don't like the USPS handling my purchases because they don't always get here. 

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My mail carrier told me that UPS has a shipping partnership with USPS.  

Those partnerships always make shipping take longer; something ships via one shipper and is then handed over to another. The packages have to be sorted in both places.  UGH.

[NycVixen]

I agree completely with the new slower shipping that is going on lately. I know that orders were known to be a couple to maybe 3 days in processing but I've had recent orders processing for 5 days or more. 

But what really is a concern for me is how it seems availability is not as accurate as it used to be. I ordered a jacket and after it was processing for 5 days it went to back order. When I placed my order it was available. I've read recent posts in particular one today about a Wen order that also had the same issue.

One thing I used to love about QVC is how accurate their inventory management was. In the over 10 years I've been shopping here I have always received my orders with no issue until recently. 

Once I place my order I've bought it!! I don't want to find out days later that I'm not getting it when I did my part. 

[jbinrwc]

Order processing may take forever.  But once your order is in process, you are not able to cancel it.  Tried earlier this week and no go.  But the product did not ship for days after I ordered and I still have not received it. I am more and more hesitant to order from the Q due to these shipping problems and the fact that the return shipping is not refunded.  HSN has a really smart policy.  Return shipment is credited to your account as Spendable Kash so you can deduct that amount from new oders that you place.  QVC is no longer customer friendly.  A big push at my company is ECE (Excellent Customer Experience)  I think that QVC may want  to implement a similar program because I don't see many postings reflecting ECE lately.  Mostly complaints about their policies.

[KailaS]

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@NycVixen wrote:

I agree completely with the new slower shipping that is going on lately. I know that orders were known to be a couple to maybe 3 days in processing but I've had recent orders processing for 5 days or more. 

But what really is a concern for me is how it seems availability is not as accurate as it used to be. I ordered a jacket and after it was processing for 5 days it went to back order. When I placed my order it was available. I've read recent posts in particular one today about a Wen order that also had the same issue.

One thing I used to love about QVC is how accurate their inventory management was. In the over 10 years I've been shopping here I have always received my orders with no issue until recently. 

Once I place my order I've bought it!! I don't want to find out days later that I'm not getting it when I did my part. 

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_____

I so hear you about availability.  For instance, I ordered something on Aug. 4 that clearly was available.  It went to backorder after several days of being "in process." It then flip-flopped six times between in process and backorder.  Eventually, the item was cancelled. Growl. 

[coco14]

My items have not been delayed - in fact, I sometimes receive things within two - three days.  I'm pleased when packages arrive within five business days, which has been my usual experience.  No complaints at all about delivery.

[MaggieMack]

I would faint directly in front of my mailbox if something arrived in less than five days. Dead away! I just today received my Linea plum leather jacket which I ordered minutes after it went online like 11 or 12 days ago. 

Shipping times have noticeably expanded since they rearranged their shipping prices a couple of months ago. Don't think this is a positive business model, they will figure it out sooner or later.