Q Talk

[Beammeupscotty]

I care about the time it takes for a return because I don't like having to keep track for a long time to see if my item was received.  Then look at my credit card to see IF and when I got the credit.  When I did use a lot of EZ pay it was a pain.  Even when small amount of money it is still MY money.  It won't break me but it is still $$ and I need it as much as QVC LOL

I don't use EZ pay anymore and that is one of the reasons.  There are other reasons but this is about shipping. 

[SEGardener]

Because the contract carrier the returns vendor hires for QVC returns move pkgs depending on volume.  The won't move for a few pkgs.  And, as ship costs increase, the minimum weight/#pkgs to move will increase delays.

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@Catch71 wrote:

I returned a few things recently with the QVC label which was provided on the packing slip. Sometimes I use the QR code but the labels were there so I used them.  I watched the return tracking and it took 10 days for my package to leave my state!  It went to 3 different usps locatiions before it finally went on its way to South Carolina. Another package (returned because I ordered a Petite Small and received a Petite 1X) according to tracking sat at my Post office for a week!  I saw today it finally moved to another usps still in my state!  Talk about a slow boat to China!

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[CalminHeart]

Mail Innovations is no more than pony express.It's shipped by a company un-related to USPS.  It goes where the third party company goes.  Companies do not make trips unless it's profitable. 

I'm sure Q (like most big retailers) has a contract with UPS, USPS, and Mail Innovations. These contracts reduce costs to Q by at least 50% to 70%.

Macy's surprised me this week. I had to return a pair of shoes. Within 1 hour of it being scanned by USP, I received and email saying my return had been processed. And it was a free return. It's the first time I had this happen with Macy's. This is similar to Amazon and a few other companies. 

[Teddixat]

@OutOfTheBlue   Do you not have the risk of someone in returns not crediting you on all of your returns by doing it that way?  Just curious 

[Teddixat]

@CalminHeart   I use the QR code and take my items to the UPS store because it is so close to me.  I usually received an email shortly thereafter from the Q telling me my return is in its way 

[Beammeupscotty]

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@SEGardener wrote:

Because the contract carrier the returns vendor hires for QVC returns move pkgs depending on volume.  The won't move for a few pkgs.  And, as ship costs increase, the minimum weight/#pkgs to move will increase delays.

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@Catch71 wrote:

I returned a few things recently with the QVC label which was provided on the packing slip. Sometimes I use the QR code but the labels were there so I used them.  I watched the return tracking and it took 10 days for my package to leave my state!  It went to 3 different usps locatiions before it finally went on its way to South Carolina. Another package (returned because I ordered a Petite Small and received a Petite 1X) according to tracking sat at my Post office for a week!  I saw today it finally moved to another usps still in my state!  Talk about a slow boat to China!

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@SEGardener  THAT is very interesting.  Makes sense.  

[CalminHeart]

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@Teddixat wrote:

@CalminHeart   I use the QR code and take my items to the UPS store because it is so close to me.  I usually received an email shortly thereafter from the Q telling me my return is in its way 

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What does Q charge for this?  Is it the same as the label?