Q Talk

[4getthemall]

UNBELIEVABLE!  I ordered an as is Logo Bermuda shorts in size petite small. The item I received was mislabeled. The label said PS but the item I received clearly looked like a size 1X.  So I returned it. I called CS right after I got it in the mail and I told them what had happened.  They noted it in my account.  I also wrote with red ink on my return slip that it was mislabeled. I packed a huge note in red ink in the garment bag with the actual item. Then I noticed this evening that they had deducted $9.95 from my refund for postage to return the shorts. What?!  CS agreed to refund the $6.95 but not the $3 original shipping fee. Then I asked to speak to a supervisor. Then the CS representative came back on the line and said as a one time time courtesy, they were going to wave the $3 shipping fee too. Yes it all turned out well at the end. But where is quality control for Pete's sake! A one time act of courtesy?  Really! Does anyone read our return notes, especially in red ink? Why ask me the reason for the return if no one is going to read it? Should we be responsible for things that are beyond our control?  Manufacturers can mislabel clothing with wrong sizes. Please don't penalize your good customers for defective products. Please monitor quality control. And don't insult me with comments like "as a one time courtesy we'll wave return fees". What if one day I'm sent another mislabeled item. Will I have to pay for it to be returned then?

[Kachina624]

I'm convinced that computers and zombies process our returns.  They do things no rational human would even consider.

[4getthemall]

LOL! Thanks Kachina624 for your comment. ITA! You put a smile back on my face!

Spoiler

[surfk]

I often wonder what happens when you order two of the same thing but in different colors and the invoice comes under a single Order Number but you might return BOTH items?

Example like we're facing now: We bought two of the same watches, one in gold and the other in silver. 'Not very happy with either and might return them.

But they're on a single invoice and came together in the same (one) UPS box.

But when one looks at the RETURN portion of the invoice - which one is to include with the return - it refers to or has space for only one item really.

The two things share a common Item Number but are different colors.

So how does one know on the receiving end (the Returns dept.), that they'll actually acknowledge and credit not one but TWO of the same item inside the return?

I called Customer Service and the guy who answered didn't even listen to me. He said, "You have until January 31st to return anything."

That wasn't my question of him though. lol

When I explained the scenario three more times to him he was sort of disinterested (a tad rude) and said the Returns dept. will see two items and credit two items.

But then he added, "OOOORRR you might want to call Customer Service and they could make a note of it."

I thought I was on the phone with Customer Service. lol So his answer wasn't all that reassuring.

How does one PROVE that not one but TWO of the same item is being returned when one has only one invoice, one return slip, one return label and one box?

There ought to either be a return slip for EACH item inside a box OR space on each invoice return portion slip to list everything being returned on that single invoice in that one (and the same) box using the same Item Number and return label.

Its why I hate when they ship multiples of anything in one box (not to mention the sort of rip off of being charged for two shipping costs when they throw the two items into a single box and give you one invoice).

[4getthemall]

That is a dilemma surfk.  It's like you need witnesses, attorneys or have your return notarized to prove your situation. Ironically, I personally took pictures of my mislabeled item, and return slip ( highlighted with notes in red ink) just in case!  It's all very frustrating to say the least and it shouldn't have to be this way. I don't want to feel as if they think I'm lying about my returns. Or worry about the people who work in the returns warehouse mishandling my returns accurately. I wish you luck. 

[PINKdogWOOD]

And here we are again with ALL of the same return PROBLEMS. 

HEY QVC MODERATORS - are you reading this one with ladies posting ALL of the SAME RETURN PROBLEMS?????  Do you think this time you can carry this info back to SOMEONE who WILL read, listen adn DO someting about these problems?

I whole heartedly agree with Ms Kachina here - gremlins & robots opening our returns, NOT AT ALL reading those insanely ridiculous return slips that say a lot but then again nothing at all because NO HUMAN BEING READS ANY OF THEM. 

Why include a return slip with boxes to check off as to WHY WE MUST RETURN when CLEARLY NO HUMAN READS THEM.  We do receive damaged goods.  We do receive defective products.  The return policy indicates that we would receive our s/h back on damaged/defective goods.  BUT WE DON'T. 

In the past month or so, maybe a bit longer I for one have returned one item that was damaged due to poor packaging choice, and one item that was defective and in MY book that equals damaged.  I didn't receive any s/h on either item.

I've talked about these two items previously - an lovely OrPaz necklace that was CRAMMED into those tiny plastic bags that caused/created a very visible kink in the chain that you could see clearly in the front of the neckline.  Would I wear a necklace that looked like that?  NO.  That's why I returned it.  Did I mark my return slip as such?  Why yes I did.  Wonder which robot read my return slip?  Clearly a blind one.

That cute Quacker vest I ordered with the crazy rhinestone zipper that DID NOT ZIP UP when I tried it on?  I tried everything to make that zipper work for me.  There was no way it was going to zip and it did not, hence my return with return slip marked 'DAMAGED' WITH my comment notes about the fact that the zipper is defective making this garment DAMAGED.  Must have been the same same robot who opened this return DID NOT READ my notes they asked me for.  Again no shipping/handling returned.

And yes again, I feel sorry for the next customers who returned both of these damaged/defective items.  These folks will be returning these items as well, no s/h back to them either.  The Q robots will yet again re-package, ship them out again, and the wheels go round and round and round again.

[PINKdogWOOD]

@4getthemall  Your experience reminded me of the time I received a 2-piece silky blues outfit from the very well known Susan Graver.  I will never forget this one.

This suit was a jacket and pants that I ordered size small in.  What was sent to me was yes, a jacket and a pair of pants THAT DID NOT MATCH, NEITHER PIECE WAS THE OUTFIT THAT I PURCHASED.  The jacket was from another outfit and the pants had the size label that indicated size 2X.  I laughed outloud when I opened the packaged then I got really angry because that same ROBOT had the nerve to actually put these two garments together in one bag, call them MY outfit, My size and sent them to me thinking I'd be satisfied!!!!!!!!!

Of course I called CS.  Of course they said the obligitory 'I'm sorry'.  And then they said, sorry but your outfit has sold out.

Should have learned my lesson then - oh so many years ago.

[Group 5 minus 1]

One of the things that we could try is to magic marker all the places where the UPC is. If the "Zombies" can't read it that just might pay attention to what we have written.

[Eva-QVC]

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@4getthemall wrote:

UNBELIEVABLE!  I ordered an as is Logo Bermuda shorts in size petite small. The item I received was mislabeled. The label said PS but the item I received clearly looked like a size 1X.  So I returned it. I called CS right after I got it in the mail and I told them what had happened.  They noted it in my account.  I also wrote with red ink on my return slip that it was mislabeled. I packed a huge note in red ink in the garment bag with the actual item. Then I noticed this evening that they had deducted $9.95 from my refund for postage to return the shorts. What?!  CS agreed to refund the $6.95 but not the $3 original shipping fee. Then I asked to speak to a supervisor. Then the CS representative came back on the line and said as a one time time courtesy, they were going to wave the $3 shipping fee too. Yes it all turned out well at the end. But where is quality control for Pete's sake! A one time act of courtesy?  Really! Does anyone read our return notes, especially in red ink? Why ask me the reason for the return if no one is going to read it? Should we be responsible for things that are beyond our control?  Manufacturers can mislabel clothing with wrong sizes. Please don't penalize your good customers for defective products. Please monitor quality control. And don't insult me with comments like "as a one time courtesy we'll wave return fees". What if one day I'm sent another mislabeled item. Will I have to pay for it to be returned then?

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Hello @4getthemall - Thank you for your feedback and I will surely pass it along to our returns department. I have sent you an email that I hope helps.

Thanks!

[4getthemall]

Thank you Eva. I'm happy to see that our posts are being reviewed and monitored by CS.  It's a good start.  Thank you for the email as well.