Q Talk

[NYCLatinaMe]

It seems like qvc is speeding up the time it puts item on clearance.  So that is good.  But I agree some of the sales prices are still not good.  The Lunchtime Specials are not all the bottom prices we used to see.  I saw a $78.50 Logo cotton modal top being sold for $63 as a lunchtime special.  I think $63 was the same or close to the price they sold that top for most often, and that price was still too high for me for that top, so I'll pass until it goes to a low price, or pass completely 

[geezerette]

I think confusion reigns with all these new and complicated pricing policies that seem to be changing all the time.  The hosts are confused (some say one thing, others say something else), the customer service reps are confused, and the consumer is confused and consequently left in the wind.

I also think that with the recent layoffs the customer service representatives just aren't as informed as they were years ago.  I've had occasion to call a few times lately and while they are pleasant and try to be accommodating, they don't seem like they know much more than reading the same spiel that's on the website.

And--my personal opinion only--I think that's also why there are so many shipping and return problems.  The replacement personnel are having to do more work and have less knowledge than in the past.  

While I understand that QVC is trying to stay afloat and has to make changes, some of those changes are impacting customer satisfaction which will also impact their purchasing.

[Bookplate]

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@geezerette wrote:

I think confusion reigns with all these new and complicated pricing policies that seem to be changing all the time.  The hosts are confused (some say one thing, others say something else), the customer service reps are confused, and the consumer is confused and consequently left in the wind.

I also think that with the recent layoffs the customer service representatives just aren't as informed as they were years ago.  I've had occasion to call a few times lately and while they are pleasant and try to be accommodating, they don't seem like they know much more than reading the same spiel that's on the website.

And--my personal opinion only--I think that's also why there are so many shipping and return problems.  The replacement personnel are having to do more work and have less knowledge than in the past.  

While I understand that QVC is trying to stay afloat and has to make changes, some of those changes are impacting customer satisfaction which will also impact their purchasing.

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@geezerette So true; I have had similar CS experiences, and all good points.

[Dennieee]

I saw someone post about a month ago about QVC no longer doing it for clearance, but I tried anyways, and I got the adjustment. My sister did too. Both marked clearance.