Q Talk

[rms1954]

Used to rack up some $$$ but not anymore.  Do you find the same?

[ScrapHappy]

---

@rms1954 wrote:

Used to rack up some $$$ but not anymore.  Do you find the same?

---

A denim & Co. shirt I bought had a price drop shortly after buying it (it was within the month time frame).  I contacted CS and was told no price adjustments on clearance items.  But this wasn't clearance.  Still no price adjustment.

[Effie54]

---

@rms1954 wrote:

Used to rack up some $$$ but not anymore.  Do you find the same?

---

@rms1954  Unfortunately I found the same to be true. I was told that there were no refunds on clearance items,  ut my item wasn't clearance. I asked 3 different CS reps and it was supposed to be sent to the billing dept. But I never got a price difference refund. I don't think they do that anymore. 

[Etoile308]

I thought the restrictions included more than just clearance. Isn't Lunch Time specials, Prime Time specials and a few other categories included?

[Catch71]

Basically, no price adjustments anymore; just like Amazon!

[Kachina624]

@rms1954.  No, I've still gotten price adjustments.  Same rules as before except the item can't be listed at a "clearance " price.   You can get it on a "sale" price.  I've gone through the mods to get mine. Seems like some of the CS  reps know less than we do. 

[BunSnoop]

I recently purchased an Affinity Accents necklace on sale and it was reduced $14.00 about a week later as a "Primetime Special".  I did not know whether or not they would do an adjustment, but I thought it would be worth the try.  Yes....hooray....they did do an adjustment for me for the $14.00.     

[bluehydrangea]

I called on an Isaac scarf the other day.  It was $5 less two days after being presented on air at full price and of course, I had ordered 3 at the higher price (since they're hard to find these days).  Anyway, I digress  ... the CS rep told me since it was a "sale price" they could give me the difference on two of them, since the exact item/color must be in stock when you call (one of the colors I ordered had sold out).  

To be honest, I find QVC's pricing games annoying.  So many "sale" categories/names, prices go up and prices go down randomly it seems, unpredictably.  I can say this because I regularly check my "wish list" items.  They go up, they go down.  Heck, I've even seen old, "sold out" items on my wish list go up and down in price when they're not even available for sale.  Yikes.  Who's in charge of this stuff? 

I think it would be fair to customers to allow them a blanket price adjustment if their item goes down in price within 30 days of shipment.  I miss the old days when there were clear price categories an "introductory" price, a "full" price, a TSV price and a "one time only" price.  I dont' recall all this nonsense about "sale price, "clearance sale price", "lunchtime" price (which by the way, these days I no longer check in on them since they are not good deals anymore, QVC's loss as a daily price break group could surely drive traffic to the site), "primetime" specials (seems to not be posted on a schedule, why bother looking for it).  Oh dear.

[loriqvc]

Over the past three months, I've received four or five adjustments for items that wenf from a regular price to a sale price; I typically go through the Social Team with these requests but did get one adjustment via chat. I don't ask about changes in any other pricing categories anymore since the policy has become very strict and the responses from the representatives seem fairly inconsistent.

@bluehydrangea - For the past two months, the Primetime Specials have been posted every morning along with the Lunchtime Specials. I'm not sure why they aren't saved for later in the day, but I'll take a deal when I see one! And I've actually still gotten some great bargains even though the prices overall aren't as reduced as they used to be.

[FranandZoe]

I purchased a pair of Revitalign sandals on 9/4 - rececived them on 9/11.  Today - 3 days later - I noticed they're $28 cheaper!  They are listed as on clearance.  If I don't get an adjustment I'll return them.  I don't understand what being on clearance has to do with not getting an adjustment.