Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
09-22-2017 08:14 PM - edited 09-22-2017 08:15 PM
As a long time QVC shopper I am noticing some negatives in shipping. At no time in the past few years has it taken over 2 weeks to get an order out of the warehouse. Possibly because. I am thinking, so much is shipped in from overseas. I placed an order 9/13 and it won;t ship for another 2-3 days. Also the "new" free exchange program is not working well I personally have had at least 3 orders that I wanted to exchange and they were cancelled instead. I also had at least one where I wanted a merchandise credit not a refund. That was not done. They either need more people in the warehouse or more careful people in the warehouse.
09-22-2017 09:34 PM
@wakefield64 wrote:As a long time QVC shopper I am noticing some negatives in shipping. At no time in the past few years has it taken over 2 weeks to get an order out of the warehouse. Possibly because. I am thinking, so much is shipped in from overseas. I placed an order 9/13 and it won;t ship for another 2-3 days. Also the "new" free exchange program is not working well I personally have had at least 3 orders that I wanted to exchange and they were cancelled instead. I also had at least one where I wanted a merchandise credit not a refund. That was not done. They either need more people in the warehouse or more careful people in the warehouse.
Not to mention the awful return time. It takes 3 weeks to process after it sits in my town's post office for almost a week. What a joke. This is when I use their return label.
09-23-2017 12:39 PM
To add to this conversation, I sent 2 clothing items back the week of August 28th. One was a pair of D&Co pants and the outer seems had threads sticking out and were coming apart so it was a defective item and the 2 nod items was a pair of Isaac pants that I just didn't like.
I usually get an email stating about the return has been sent back, but this time I didn't which I thought was odd. Anyway 2 weeks passed and I saw nothing. I did a live chat and the CS lady ask if I had used the Q return label and I said yes. She then said they couldn't track where it had been returned. She went ahead and refunded my account, but this will be a huge problem for customers since the holidays are coming.
I don't know what the answer is but it does need fixed.
09-23-2017 04:03 PM
These problems are happening over and over and have experienced the same problems mentioned here. Over many years never had a problem, during the last year, more problems than in the last 30 years. And extremely slow to return and process if, indeed, it is done correctly. I am buying much less due to the chronic problems with either ordering or return, doing more business elsewhere. Now I understand if you must cancel an order, do it before midnight of the date of order, or you are locked out from cancelling.
And, I am not seeing any improvement with the complaints.....
09-23-2017 04:40 PM
The only think I have really noticed is the "In Process" time has become much longer. I recently exchanged a Bixby Key for another Bixby Key. It went smoothly and took about two weeks. I did one thing - I taped a piece of paper on the inside box that said it was an exchange not a return. I did this in addition to including QVC's return slip.
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788