Q Talk

[wakefield64]

As a long time QVC shopper I am noticing some negatives in shipping. At no time in the past few years has it taken over 2 weeks to get an order out of the warehouse. Possibly because. I am thinking, so much is shipped in from overseas. I placed an order 9/13 and it won;t ship for another 2-3 days. Also the "new" free exchange program is not working well I personally have had at least 3 orders that I wanted to exchange and they were cancelled instead. I also had at least one where I wanted a merchandise credit not a refund. That was not done. They either need more people in the warehouse or more careful people in the warehouse.

[GSPgirl]

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@wakefield64 wrote:

As a long time QVC shopper I am noticing some negatives in shipping. At no time in the past few years has it taken over 2 weeks to get an order out of the warehouse. Possibly because. I am thinking, so much is shipped in from overseas. I placed an order 9/13 and it won;t ship for another 2-3 days. Also the "new" free exchange program is not working well I personally have had at least 3 orders that I wanted to exchange and they were cancelled instead. I also had at least one where I wanted a merchandise credit not a refund. That was not done. They either need more people in the warehouse or more careful people in the warehouse.

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Not to mention the awful return time.  It takes 3 weeks to process after it sits in my town's post office for almost a week.  What a joke.  This is when I use their return label.

[wvumountiefan]

To add to this conversation, I sent 2 clothing items back the week of August 28th. One was a pair of D&Co pants and the outer seems had threads sticking out and were coming apart so it was a defective item and the 2 nod items was a pair of Isaac pants that I just didn't like. 

I usually get an email stating about the return has been sent back, but this time I didn't which I thought was odd. Anyway 2 weeks passed and I saw nothing. I did a live chat and the CS lady ask if I had used the Q return label and I said yes. She then said they couldn't track where it had been returned. She went ahead and refunded my account, but this will be a huge problem for customers since the holidays are coming. 

I don't know what the answer is but it does need fixed. 

[ScarletDove]

These problems are happening over and over and have experienced the same problems mentioned here.  Over many years never had a problem, during the last year, more problems than in the last 30 years.  And extremely slow to return and process if, indeed, it is done correctly. I am buying much less due to the chronic problems with either ordering or return, doing more business elsewhere.  Now I understand if you must cancel an order, do it before midnight of the date of order, or you are locked out from cancelling.

And, I am not seeing any improvement with the complaints.....

[culebra]

The only think I have really noticed is the "In Process" time has become much longer. I recently exchanged a Bixby Key for another Bixby Key. It went smoothly and took about two weeks.  I did one thing - I taped a piece of paper on the inside box that said it was an exchange not a return.  I did this in addition to including QVC's return slip.