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11-11-2019 07:29 PM
11-12-2019 10:03 PM - edited 11-12-2019 10:17 PM
Okay, so fed up with waiting for my clothing items to arrive from the Q. I just checked my order status and still says in process since November 5th. Over the weekend, found the Nordstrom's sale online and ordered a sweater. Ordered it on Sunday, 11/10 and got an email today 11/12 saying it's on it's way. Supposed to arrive tomorrow. And get this, FREE SHIPPING. So this is so telling about how horrible QVC's shipping is-- I ordered 2 items from other retail outlets and received them in a matter of two days, both the Uggs and Nordstrom's, while QVC's items still say "in process."
11-12-2019 11:51 PM
Worst of all 'your order is being processed no changes can be made' Really? Being processed for weeks? Where is it processed? In Africa? If you can't ship within a week we should be able to cancel the order. Lesson learned. I hope customers will remember this when they order their Xmas items. Might arrive Xmas 2020.
11-12-2019 11:54 PM
@fresh kitty wrote:I called customer service yesterday because it's taking weeks to get delivery. I was told they are redoing and relocating the warehouses but apparently it's not going well. Since HSN and QVC have merged it seems to be a mess. I can only imagine what will happen withe the holidays coming. What really upsets me is my favorite designers are leaving now Barbara Bixby is gone.
I don't care what their problem is. If you can't get your stuff in order at least let me cancel my order.
11-12-2019 11:57 PM
May be these shipping issues will be a good thing for stores and local vendors. The big guys don't care about the customer anymore. Time to go back to stores where customer service is still important.
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