So, I finally get my order today, or so I think....it seems much, much heavier than what I ordered. I open it, and discover instead of a pot, I received a set of ceramic cookware, egg poacher, etc. I did not order this, so I immediately call customer service, thinking I am going to simply have them assist me and go on with my day.
NOPE.
The customer service rep tells me that A. I need to put the item back in the mail immediately (no doubt incurring a charge that I did not cause to happen, shipping-wise) and *only* AFTER they get the item a million years later will they ship the original item THEY OWE ME...IF it is in stock...IF. Which it might not be since certain sales are taking things out of stock. I am so angry. I let her know it. SO mad.
I ordered a clearance item and received an item that not only is not the same color, Idk how it even got mixed up...they are nothing alike.
She then tells me it is their policy to make the customer wait (even if it is QVC's mistake!!)
Never in my life have I had to put up such a fight to get satisfaction. Pottery Barn once sent me a box of dishes with a few broken, and an item I did not order. I am not dishonest, so I told them about the additional item.
Guess what...PB apologized to me for the extra item, inconvenience, PAID immediately to ship it back, and sent me a WHOLE BOX of free dishes, not just replacements for the broken ones. NO QUESTIONS ASKED. NO RETURNING ITEMS broken.
-I have spent untold thousands of dollars on QVC since I started shopping here in the early 2000's and I cannot believe the stress and upset and bad treatment of a customer. The CS rep finally agreed to ship the ORIGINAL ORDER I ORDERED and I won't have to wait for the mistake to be received by their returns people.
QVC is treading some skeevy ground here. You never punish the customer and make them wait for what they actually ordered when YOU made the mistake.
Sorry if I seem angry, guys, but this made me so angry.
I just wanted what I ordered. And btw, they lost my wreath order in July, and sent me a replacement without an argument. I want THAT kind of customer service, not the argument I had to put up with today. QVC is supposed to = Quality, Value, Convenience---today was NOT convenient. 
Thanks.