Q Talk

[Mustang Shar]

This is fantastic, I just saved the screen shot as I have 2 items I need to return. Thanks for posting up-appreciate it.

[sunshine45]

[misschristy]

Some of us have not been notified about it and that’s the way QVC rolls. No communication with all customers. I just happened to see it today on Community. I do not post on Community but sent back pricey items that were not being processed or were being sent slowly, as in sitting at one location for a week. I would expect that QVC would email all customers about this. I‘be been a good customer over the years and this makes me more inclined to buy at my department store. I’m treated equally there. I just called in three returns and she processed them for me. In the future I will do the Easy Returns but I’m not buying as much. I feel that not processing everyone’s returns quickly makes even more money for QVC in addition to their high return fees. Every other vendor processes my returns immediately.

[Biftu]

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@misschristy wrote:
Some of us have not been notified about it and that’s the way QVC rolls. No communication with all customers. I just happened to see it today on Community. I do not post on Community but sent back pricey items that were not being processed or were being sent slowly, as in sitting at one location for a week. I would expect that QVC would email all customers about this. I‘be been a good customer over the years and this makes me more inclined to buy at my department store. I’m treated equally there. I just called in three returns and she processed them for me. In the future I will do the Easy Returns but I’m not buying as much. I feel that not processing everyone’s returns quickly makes even more money for QVC in addition to their high return fees. Every other vendor processes my returns immediately.

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@misschristy  Easy Returns is shown at the very top of the home page.  Just click on it.

[Lucylu12]

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@RooRoo wrote:

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@Kachina624 wrote:

@RooRoo    If you send multiple items in the same package, do you use the label from one and that tracking # for all in the package? 

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@Kachina624  Yes, I put everything I'm returning and/or exchanging in one box & use the one label w multiple items inside.  I was traveling when I sent an email for an exchange, & left before remembering to mail the item.  I had forgotten.  Once home, my exchange was waiting for me.  It's been really a great service for me and these aren't purchases made on the Q card.  They'll credit whichever form of payment you used or ask for credit if you want.  

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Yep I have done it many times

Refunds are prompt even before you send the item back and exchanges are done as soon as they receive your email they just say to be sure to send the item your exchanging back as soon as possible it's wonderful nice way of getting your exchange done quickly before the item disappears

[Judaline]

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@Lucylu12 wrote:

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@RooRoo wrote:

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@Kachina624 wrote:

@RooRoo    If you send multiple items in the same package, do you use the label from one and that tracking # for all in the package? 

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@Kachina624  Yes, I put everything I'm returning and/or exchanging in one box & use the one label w multiple items inside.  I was traveling when I sent an email for an exchange, & left before remembering to mail the item.  I had forgotten.  Once home, my exchange was waiting for me.  It's been really a great service for me and these aren't purchases made on the Q card.  They'll credit whichever form of payment you used or ask for credit if you want.  

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Yep I have done it many times

Refunds are prompt even before you send the item back and exchanges are done as soon as they receive your email they just say to be sure to send the item your exchanging back as soon as possible it's wonderful nice way of getting your exchange done quickly before the item disappears

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But you still need a label-which they have stopped enclosing?

[RescueLover]

Or request a QR code through your item’s Order Status and No label is needed. 😎


The post office will scan the QR code and then slap a label on your package.

[Catch71]

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@Judaline wrote:

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@Lucylu12 wrote:

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@RooRoo wrote:

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@Kachina624 wrote:

@RooRoo    If you send multiple items in the same package, do you use the label from one and that tracking # for all in the package? 

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@Kachina624  Yes, I put everything I'm returning and/or exchanging in one box & use the one label w multiple items inside.  I was traveling when I sent an email for an exchange, & left before remembering to mail the item.  I had forgotten.  Once home, my exchange was waiting for me.  It's been really a great service for me and these aren't purchases made on the Q card.  They'll credit whichever form of payment you used or ask for credit if you want.  

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Yep I have done it many times

Refunds are prompt even before you send the item back and exchanges are done as soon as they receive your email they just say to be sure to send the item your exchanging back as soon as possible it's wonderful nice way of getting your exchange done quickly before the item disappears

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But you still need a label-which they have stopped enclosing?

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They will email you a QR code, Take your phone to the post office, they scan the code on the email, and your package is on the way. If you have several items in one box, just remember which QR code you used to mail so you can track. Couldn't be easier!