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02-03-2021 08:05 AM
@Kachina624 wrote:I read a lot of reviews and write many. I never see anything I'd call nasty or objectionable. She may have run across one but I don't think there are many.
@Teddixat. Is this the one you found to be "nasty"? The reviewer is expressing a subjective opinion and it's a poor review, but I see nothing nasty about it.
"Cannot believe you are making money from masks and to add jewels...really!!!Would you recommend this product as a gift?NoWas this review helpful?018Report
I agree. I don't see anything nasty in this review but it sure doesn't tell you if they fit well, had enough layers, etc etc.
02-03-2021 10:19 AM
@CalminHeart - I agree that many companies use a third-party to operate the review system but, if you're the one "paying the piper", you do have a say in how those reviews will be audited. Otherwise, the whole thing is useless and a waste of money.
My career was in I.T. and we handled contract work for other companies and also contracted out work to other I.T. departments. Whoever was paying for the contract specified the terms.
QVC is ultimately responsible for the quality (or non-quality) of its review system. They simply have not chosen to do anything about it, despite complaints over the years.
02-03-2021 11:01 AM
jmo....I scroll by the reviews that are not informative about the PRODUCT itself....don't let this get to you, as there is many bigger issues in this world...just keep on scrolling! ![]()
02-03-2021 11:20 AM
@Teddixat - You simply can't go by products' "Star Ratings" alone. Too many reviews have nothing to do with the item, but complaining about various other reasons, e.g., Shipping, Packaging, even the time of day the item was delivered! 🤦♀️(That one was just crazy.) The funny/odd thing is, the products were never mentioned as being either good or bad. I've read reviews where the item was given a One-Star rating because the purchasers had ordered the wrong color or size. How is that the item's fault?! You have to actually read all the reviews to find those that pertain only to the product.
It's pretty sad when some people don't understand what a "Product Review" means.
02-03-2021 12:04 PM - edited 02-03-2021 12:08 PM
@Kachina624 wrote:I read a lot of reviews and write many. I never see anything I'd call nasty or objectionable. She may have run across one but I don't think there are many.
@Teddixat. Is this the one you found to be "nasty"? The reviewer is expressing a subjective opinion and it's a poor review, but I see nothing nasty about it.
"Cannot believe you are making money from masks and to add jewels...really!!!Would you recommend this product as a gift?NoWas this review helpful?018Report
The only "nasty" or "objectionable" ones I find are about shipping delays and not about the product at all and shouldnt be allowed to be posted in product reviews!!!
Also people complain that the item sold out and they didnt get to order it, or their size or color sold out and they didnt get to order....SMH
02-03-2021 12:10 PM - edited 02-05-2021 03:47 PM
@Kachina624 wrote:
@CorrTor wrote:There has to be a way to verify that the reviewer actually bought the product. I see 1 star reviews all the time from people who clearly haven't bought the item. For example, I've seen reviews for 1 star because an item is not available in talls. This is ridiculous and brings down the averate rating. If i were a vendor i'd be really annoyed by this.
@CorrTor. Reviews have recently started being verified. You'll see the word "Verified" under t h e title of many, meaning the person actually purchased the item.
@Kachina624
The "verified" reviews are from the vendor's website and I dont think they should be allowed as a QVC review....JMHO
02-03-2021 12:37 PM
@Kachina624 wrote:I read a lot of reviews and write many. I never see anything I'd call nasty or objectionable. She may have run across one but I don't think there are many.
@Teddixat. Is this the one you found to be "nasty"? The reviewer is expressing a subjective opinion and it's a poor review, but I see nothing nasty about it.
"Cannot believe you are making money from masks and to add jewels...really!!!Would you recommend this product as a gift?NoWas this review helpful?018Report
@Kachina624 , that review shouldn't have been allowed. It is supposed to be a product review and that person is complaining about someone making money from a mask. That has absolutely nothing to do with the product and should be removed.
If that person has a problem, don't buy the masks. Call QVC and complain. Go to Erin Mosely's social media and complain.
02-03-2021 12:59 PM
Reviews can be harsh. When one is dissatisfied, is disappointed, and doesn't like something, your tendency is unhappy and not pleasant.
02-03-2021 05:45 PM
@Spurt wrote:
@Kachina624 wrote:
@CorrTor wrote:There has to be a way to verify that the reviewer actually bought the product. I see 1 star reviews all the time from people who clearly haven't bought the item. For example, I've seen reviews for 1 star because an item is not available in talls. This is ridiculous and brings down the averate rating. If i were a vendor i'd be really annoyed by this.
@CorrTor. Reviews have recently started being verified. You'll see the word "Verified" under t h e title of many, meaning the person actually purchased the item.
@Kachina624
The "verified" oreviews are from the vendor's website and I dont think they should be allowed as a QVC review....JMHO
@Spurt. I think you are mistaken. I've got "verified" reviews all over and I've certainly NEVER written one on a vendor website.
02-03-2021 06:51 PM
@Spurt wrote:
@Kachina624 wrote:
@CorrTor wrote:There has to be a way to verify that the reviewer actually bought the product. I see 1 star reviews all the time from people who clearly haven't bought the item. For example, I've seen reviews for 1 star because an item is not available in talls. This is ridiculous and brings down the averate rating. If i were a vendor i'd be really annoyed by this.
@CorrTor. Reviews have recently started being verified. You'll see the word "Verified" under t h e title of many, meaning the person actually purchased the item.
@Kachina624
The "verified" oreviews are from the vendor's website and I dont think they should be allowed as a QVC review....JMHO
@Spurt Here is one of my verified reviews from a Louis del Olio purchase with obviously no vendor website involved.
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